Field Service and Applications Engineer - Spanish

MyHR Partner, Inc • Langhorne, PA

21d • Onsite

About The Position

Fortress Power is seeking a Field Service and Applications Engineer based in Puerto Rico. This role involves owning technical support and field service for installers and homeowners, encompassing remote diagnosis, on-site visits, and bench teardown of returned hardware to identify root causes. The position requires a self-starter who can manage a heavy workload independently and resolve issues effectively. Travel is primarily local and regional day trips.

Requirements

• Professional fluency in both Spanish and English is required for daily technical support.
• Must be a self-starter with a sense of urgency, capable of managing a heavy ticket volume independently and setting priorities.
• Hands-on technical depth with experience in solar PV, battery storage, or inverter installation, service, or manufacturing.
• Strong electrical fundamentals to reason from measurements rather than just symptoms.
• Disciplined documentation skills; all actions must be recorded in the ticket.
• Adaptable to changing products, procedures, and tools.
• Must be based in Puerto Rico.

Nice To Haves

• NABCEP certification, an electrical license, or equivalent trade credential.
• Experience with third-party inverter ecosystems and CAN/RS485 networked energy systems.
• Component-level repair or lab experience on power electronics and battery management systems.

Responsibilities

• Manage the ticket queue end-to-end, including inbound technical calls, tickets, chat, and email from installers, distributors, and homeowners, with a focus on the Spanish-language queue.
• Perform live remote troubleshooting, including reading faults, directing measurements, interpreting results, and providing clear next steps.
• Provide commissioning and start-up support, including configuration, communication setup, and firmware verification.
• Offer design and sizing input for new and existing systems, covering inverter selection, battery bank sizing, compatibility, and PV integration.
• Diagnose faults across electrical, firmware, and communication layers, including CAN/RS485 links, monitoring gateways, and third-party inverter ecosystems.
• Conduct field visits when remote resolution is exhausted, with the goal of closing tickets the same day with findings and photo evidence.
• Perform hands-on hardware work, including teardown, bench testing, component-level repair, and validation.
• Manage warranty and RMA disposition, ensuring documented deflection steps are completed before replacement approval.
• Create and maintain knowledge base articles, installation guides, wiring diagrams, and troubleshooting documentation.

Benefits

• Real autonomy in managing your own queue and pace.
• Variety in daily tasks, including remote diagnosis, field visits, and bench repair.
• Direct impact on customer satisfaction and system uptime.
• Opportunity to grow with a rapidly scaling company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed