About The Position

Dexory is seeking a fluent Spanish-speaking, experienced Field Service Engineer to join their US-based Service Operations team. This role involves significant international travel to client sites to service, maintain, fault find, and repair advanced software-powered robots used in global logistics. The company is focused on transforming logistics through cutting-edge robotics and AI, fostering a culture of ambition, passion, and continuous growth. The ideal candidate will contribute to shaping the future of logistics solutions.

Requirements

  • In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
  • Ability for constant travel onsite and abroad to client sites (have a passport without restrictions)
  • Strong electrical and mechanical diagnostic skills
  • Excellent oral and written communication skills
  • Impeccable attention to detail
  • Ability to work in a team, and to lead a team through tough challenges
  • Driven to succeed in dynamic growing organisation
  • Flexible attitude to working hours and location
  • Full Clean US driving license
  • Fluent Spanish speaker

Nice To Haves

  • Business software tools such as Jira, Confluence, Slack and G-Suite
  • Manufacturing software such as manufacturing execution systems
  • Linux operating system experience
  • Root cause analysis methodologies

Responsibilities

  • Perform on-site and off-site service and repairs for Dexory robots and equipment
  • Develop, implement and action work instructions for service and repair tasks
  • Develop and implement service plans in line with Engineering recommendations
  • Maintain product traceability records
  • Maintain product currency
  • Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
  • Ensure team compliance with health and safety regulations
  • Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Benefits

  • Health insurance (including dental and vision insurance, with typically 50% of plans covered for employees, spouses, and dependents)
  • 401k retirement plan with a 50% match on contributions up to 6% of salary
  • YuLife Wellness app (includes employee assistance programmes and discounts)
  • WPO Employee Assistance Programme (24/7 confidential support for mental wellbeing and everyday life challenges for US-based employees, partners, and children up to age 21)
  • 20 days paid time off
  • Social security etc.
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