Field Enablement Specialist (Bilingual Spanish Speaking)

EliseAI•New York, NY

4d•$70,000 - $115,000•Onsite

About The Position

EliseAI is seeking a Field Enablement Specialist to manage the in-person customer adoption experience as they implement AI across their properties. This role involves working closely with the Director of Operations and the customer education team, serving as both a trainer and a consultant. The specialist will diagnose customer business operations, build and deliver live programs to transform new users into product experts, and co-create AI-powered training tools and customer-specific learning modules. This position acts as a crucial feedback loop between customer needs and the development teams, focusing on redesigning workflows with advanced AI. The role requires significant travel, up to 75% of the time, to work directly with customers onsite.

Requirements

Ability to conduct sessions fluently in both English and Spanish.
2+ years of experience in a customer-facing training, coaching, implementation, or consultant role.
Experience translating customer education resources into live, interactive training for diverse audiences.
Willingness to travel up to 75% of the time to conduct in-person training sessions with clients.
Strong communication and presentation skills, with the ability to convey complex information clearly.
Technical proficiency, with the ability to quickly learn and demonstrate expertise in EliseAI products.
Proven ability to build rapport with customers and establish trusted advisor relationships.
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.

Nice To Haves

Experience in the multifamily industry as a trainer, coach, or onsite team member.

Responsibilities

Design and deliver tailored, interactive live training sessions and workshops to ensure customers have a deep, working understanding of EliseAI products.
Diagnose customer workflows and onsite operations to customize workshops, moving beyond a one-size-fits-all approach.
Partner with the customer education team to develop AI-powered training tools and customer-specific modules.
Gather and relay actionable feedback from the field to drive product improvement.
Proactively seek and incorporate feedback during training sessions, identifying and addressing gaps in real-time.
Collaborate with cross-functional teams to ensure customer training aligns with product, business, and customer needs.
Stay informed about industry trends and best practices in training and onboarding, introducing new approaches.
Represent EliseAI and assist in attracting new talent.
Travel up to 75% of the time to conduct in-person training sessions with clients.