Field Service Analyst

Cox Enterprises • Birmingham, AL

10d • $55,600 - $83,400 • Remote

About The Position

Cox Automotive’s NextGear Capital is hiring a Field Service Analyst for its Risk organization. The role conducts physical audits and delivers audit results while supporting client-facing Operations team members who manage dealer accounts. The analyst assesses clients’ business health and risk through physical and financial audits, sales documentation, inventory results, and observations of dealership staff. Findings are communicated in written, visual, and sometimes verbal form to Operations, Risk, and senior leadership. The analyst also interacts with clients to resolve outstanding audit items, including missing financial information and inventory. Candidates must live within the assigned Birmingham, Alabama territory and travel throughout Alabama. The position requires extensive field travel, primarily outdoors in varied weather. A company vehicle, fuel card, cell phone, and laptop are provided.

Requirements

• Bachelor’s degree in finance, Business Administration, or a related field and at least 2 years of experience in the auto industry or a related field; alternatively, 4 years of related experience may substitute for a degree.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Must be able and willing to travel regionally on short notice; the qualifications section specifies 75% travel.
• Valid driver’s license.
• Ability to prioritize significant problems and opportunities according to risk.
• Independent judgment and decision-making ability to assess situations and make recommendations based on observations, information, and deduction.
• Strong verbal communication and active listening skills; able to communicate clearly, concisely, logically, and confidently.
• Ability to manage details across multiple concurrent work activities and meet allocated timelines.
• Ability to prepare, organize, establish workflows and timelines, and set clear expectations to accomplish goals.
• Ability to establish rapport and trust with colleagues and clients from diverse functional backgrounds.
• Ability to remain calm and professional in potentially unpleasant or aggressive field environments and adapt to heat, cold, rain, sleet, and other inclement weather.
• Must clear a pre-employment drug test. The posting states that marijuana is not currently included in the pre-employment drug test for this position, while prohibiting use of drugs illegal under federal or state law during work hours, on company property, or in company vehicles.
• Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• 1–2 years of audit or inspection experience.

Responsibilities

• Establish rapport with dealers on-site to conduct comprehensive risk assessments, potentially visiting multiple dealer locations, auctions, and repair shops.
• Investigate, observe, and document dealership processes and practices and identify risks.
• Inspect collateral through lot and title audits and determine dealers’ equity and business health for underwriting purposes.
• Verify inventory in market share conversions of $500,000 or more to mitigate risk while growing the NextGear Capital portfolio.
• Present findings to dealers and take appropriate follow-up steps, such as explaining contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation.
• Assist the Recovery team with repossessions by collecting collateral keys, securing inventory, arranging transportation to auction, and monitoring daily funding receivables from the dealership.
• Conduct repo and location audits.

Benefits

• Flexible paid vacation, consistent with job duties and company needs.
• Seven paid holidays annually.
• Up to 160 hours of paid wellness time annually for the employee or family members.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning.
• Paid days off, including sick leave, parental leave, flexible vacation or wellness days, and/or PTO.
• Company vehicle and fuel card.
• Company-provided cell phone and laptop.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level