Field Service Analyst

Cox Communications • Birmingham, AL

8d • Remote

About The Position

NextGear Capital, a Cox Automotive company, is hiring a Field Service Analyst to conduct physical audits and deliver audit results for NextGear Capital’s Risk organization while supporting client-facing Operations team members who manage dealer accounts. The position assesses the risk and business health of dealerships through physical and financial audits, including review of sales documentation, inventory audit results, and dealership staff behaviors. The analyst communicates findings in written, visual, and sometimes verbal form to Operations, Risk, and Senior Leadership, and works with clients to resolve outstanding audit items such as missing financial information or inventory.

Candidates must live within the assigned territory of Birmingham, Alabama, and be able to travel throughout Alabama. The position involves extensive territory travel, primarily outdoor work in varied weather, and may include travel to neighboring territories. A company vehicle, fuel card, cell phone, and laptop are provided. Air travel may be possible for approximately 10% of the work month. The role requires clearing a pre-employment drug test. Cox does not currently administer a pre-employment marijuana test for this position, but prohibits the possession, use, or influence of drugs illegal under federal or state law during work hours, on company property, or in company vehicles.

Requirements

• Bachelor’s degree in finance, Business Administration, or a related field and at least 2 years of experience in the auto industry or a related field; 4 years of related experience may substitute for a degree.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Must be able and willing to travel regionally on short notice; the qualifications section states 75% of the time, while the posting also describes travel as 100% throughout Alabama.
• Valid driver’s license.
• Ability to use independent judgment and decision-making to assess situations and make recommendations based on observations, collected information, and deduction.
• Strong verbal communication skills, including clear, concise, logical, confident communication and active listening.
• Ability to manage details across multiple concurrent activities within allocated time.
• Ability to prepare, organize, and manage workflows, timelines, and expectations to accomplish goals.
• Ability to establish rapport and trust with colleagues and clients from diverse functional backgrounds.
• Ability to remain calm and professional in potentially unpleasant or aggressive field conditions and adapt to heat, cold, rain, sleet, and other inclement weather.
• Must live within the assigned territory of Birmingham, Alabama.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• 1–2 years of audit or inspection experience preferred.
• Audit or inspection experience.

Responsibilities

• Establish rapport with dealers on-site to conduct a comprehensive risk assessment, which may involve visits to multiple dealer locations, auctions, and repair shops.
• Investigate, observe, and document dealership processes and practices, and identify risks.
• Inspect collateral through lot and title audits and assess dealers’ equity and business health for underwriting purposes.
• Verify inventory in market share conversions of $500,000 or more to mitigate risk while growing the NextGear Capital portfolio.
• Present findings to dealers and take appropriate next steps, including re-educating them on contract requirements, reviewing inventory trends, collecting payments, and obtaining additional documentation.
• Assist the Recovery team with repossessions by collecting collateral keys from dealers, securing inventory, arranging transportation to auction, and monitoring daily funding receivables from the dealership.
• Conduct repo audits and location audits.
• Deliver physical audit results to Operations, Risk, and Senior Leadership in written, visual, and sometimes verbal formats.
• Work with clients to resolve outstanding audit items, including missing financial information and inventory.

Benefits

• Flexible paid vacation, subject to duties, company needs, and obligations.
• Seven paid holidays annually.
• Up to 160 hours of paid wellness time annually for the employee or family members.
• Bereavement leave.
• Time off to vote.
• Jury duty leave.
• Volunteer time off.
• Military leave.
• Parental leave.
• Health care insurance, which may include medical, dental, and vision coverage.
• Retirement planning, including a 401(k).
• Paid days off, which may include sick leave, parental leave, flexible vacation or wellness days, and/or PTO.
• Company vehicle and fuel card.
• Cell phone and laptop.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level