Field Service Agent

IQVIA • Carlsbad, CA

16h • Remote

About The Position

Our Field Service Agent position provides a unique opportunity to employ your technical experience by collaborating with healthcare professionals and participating in technical initiatives in medical device technology. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills! Partnered with one of the top medical device companies in the country. Clear path to Field Service Technician This is a 100% per diem position. Regional, National and local Travel Expected

Requirements

• Minimum of 1-2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered.
• An active and unrestricted driver license is required for this position
• Must be comfortable with basic software programs and Microsoft operating system
• Ability to assemble and disassemble equipment and devices
• Ability to sit and stand for long periods of time and lift up to 50 pounds
• Assignment-based schedule with 40+ hours commitment per week when in the field on an assignment
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Nice To Haves

• Hardware - Replacing Bezels, key pads, buttons, batteries, etc.
• Software - Calibrations, networking, software updates, etc.
• Set-up and organize the equipment and workstations.
• Conduct routine checks and records data from product tests after installation and configuration.

Responsibilities

• Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products
• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers
• Set-up and organization of equipment and workstations
• Conduct routine checks and records data from product tests after installation and configuration
• Full-time commitment requiring travel
• Assignment-based schedule with 40 hours commitment per week. Travel nationally to support customer needs.
• Provide ongoing communication and customer support to on-site hospital staff.
• Provide on-the-job training (OTJ) for new hires.
• Complete other duties at the discretion of management

Benefits

• The potential base pay range for this role is $27 per hour.
• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees