FIELD CUSTOMER SERVICE AGENT-1

City of Amarillo

19h•Onsite

About The Position

Under the direct supervision of the Customer Service Field Supervisor, the Customer Service Field Agent is a proficient, self-driven team member responsible for understanding and navigating the City of Amarillo's metered routes and locations. This role involves fieldwork, including responding to customer inquiries, investigating high utility bills, managing work orders, and promoting automated metering infrastructure.

Requirements

High School Diploma or its equivalent (GED).
A valid Texas Class C Driver’s License is required.
Ability to operate vehicle in a safe and efficient manner.
Ability to use and maintain hand tools, shovels, valve wrenches, metal detectors, meters and fittings.

Nice To Haves

One (1) year of experience in water works or meter services preferred.
Proficiency in the layout and mapping of the City of Amarillo's metered routes.
Strong customer service skills with the ability to handle inquiries and complaints professionally.
Experience in fieldwork, particularly in customer service or utility setting.
Self-motivated with a strong work ethic and the ability to work independently.
Innovative and open to taking on new challenges.
Excellent communication skills, both verbal and written.
Ability to manage multiple tasks and priorities efficiently.
Experience with automated metering systems.
Familiarity with the City of Amarillo's utility infrastructure.
Previous experience in a similar customer service role.

Responsibilities

Assist customers in the field by responding to inquiries and concerns.
Investigate and resolve issues related to high utility bills.
Monitor and address scheduled and unscheduled work orders.
Handle collection-related orders effectively.
Promote and explain the benefits of automated metering infrastructure to customers.
Maintain detailed knowledge of the city's metered routes and locations.