Field Service Administrator

Sandvik•Surrey, BC

1d•Hybrid

About The Position

Sandvik Mining is seeking a Field Service Administrator to join their team in Western Canada. This role is responsible for providing administrative support to the service department, including data entry, report generation, customer correspondence, and participation in continuous improvement initiatives. The position is crucial for the efficient and effective execution of the service administration process, requiring cross-functional collaboration with various stakeholders. The ideal candidate is an experienced administrator who thrives in a fast-paced environment and can easily navigate new computer systems and databases.

Requirements

At least one to two (1-2) years of prior job experience in an administrative function.
Fully bilingual in writing and speaking (English & French).
Strong administrative skills and computer literacy.
Strong attention to detail.
Excellent organizational and time management skills.
Strong communication, both written and verbal.
Superior interpersonal skills.
Ability to work well under pressure.

Nice To Haves

Post-secondary study in Business Administration or equivalent program is considered an asset.
Familiar with ERP and Asset Management systems (Maximo, SAP) a definite asset.
Experience processing warranty claims and making decisions based on warranty policies is considered an asset.
General knowledge of mining equipment product lines an asset.

Responsibilities

Open and maintain job orders for the Field Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs.
Provide prompt responses to customer expedited requests and proactively work to resolve concerns with the appropriate stakeholders.
Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow up with the appropriate parties to address any issues or concerns.
Complete data collection and reporting as required by location.
Coordinate Field Service Technician schedules as required by the customer and maintain daily service records.
Work collaboratively with cross functional teams, specifically the Account Team to ensure successful business outcomes.
Open and close warranty job orders using various software tools.
Provide general clerical support including accounts payable/receivable and data entry.
Create and maintain graphs, spreadsheets, and order confirmations.
Participate in continuous improvement initiatives such as new software system rollouts.
Performs other relevant duties as assigned by the manager.