Field Service Administrator

SAIC•Newington, VA

8h•Onsite

About The Position

SAIC is seeking a Field Services Administrator to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC Joint Program Office (JPO) Team. This hands-on role involves supporting a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment. The ideal candidate will possess expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, coupled with a proactive and resourceful approach to resolving technical challenges in on-premises IT environments. The position requires on-site support at Springfield, VA, with up to 25% travel to other CONUS/OCONUS locations. SAIC is a Fortune 500 mission integrator focused on advancing technology and innovation for defense, space, civilian, and intelligence markets, offering secure high-end solutions in mission IT, enterprise IT, engineering, and professional services. SAIC has approximately 24,000 employees and annual revenues of approximately $7.5 billion.

Requirements

Expertise in Windows Server
Expertise in Red Hat Enterprise Linux (RHEL)
Expertise in virtualized environments
Expertise in user-facing support
Proactive and resourceful attitude to help resolve technical challenges in on-premises IT environments
Ability to provide on-site support at Springfield, VA
Ability to travel (up to 25%) supporting other CONUS/OCONUS locations

Responsibilities

Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity.
Perform system administration duties for Windows Server and RHEL, including patch management, configuration, and troubleshooting.
Install, configure, and maintain IT hardware components, including workstations, laptops, peripherals, and printers.
Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems.
Perform daily infrastructure monitoring, identifying issues and proactively resolving system alerts to maintain stability and performance.
Manage Active Directory (AD) environments, including user accounts, group policies, and resource access permissions.
Support network infrastructure operations, assisting with connectivity, hardware configurations, and troubleshooting (e.g., TCP/IP, VLAN, DHCP).
Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs).
Assist with the deployment and support of software solutions, including upgrades, patching, and configuration.
Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
Ensure compliance with security frameworks (e.g., NIST 800-53, RMF) and implement system hardening best practices to protect mission-critical systems.
Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime.