Field Sales Specialist

Pregis•Dallas, TX

2d•Hybrid

About The Position

The Client Specialist plays a critical role in account retention, continuous improvement, and project implementation. This position focuses on growing and retaining existing key end users by providing exceptional support and ensuring customer satisfaction. As the face of the company in the field, the specialist builds relationships with multiple contacts within customer organizations to strengthen account relationships and minimize the impact of employee turnover. Business retention and improvement are key performance measures. Working closely with the Enterprise Accounts team, Enterprise Directors, Sales Leaders, and other key accounts, the specialist identifies improvement opportunities and addresses evolving business goals within customers' fulfillment centers. The role supports the larger South Central Region, with frequent customer facility visits and some overnight travel. When not traveling, the employee works remotely from home.

Requirements

Exceptional written and verbal communication skills.
Strong computer skills.
Self-motivation and the ability to meet expectations with limited supervision while effectively managing time.
Ability to work effectively in cross-functional teams.
Ability to reside in the greater Dallas-Fort Worth area and support the larger South Central Region.
Weekly customer site visits and some overnight travel are required.
Ability to work remotely from home when not traveling.

Nice To Haves

University degree or college diploma, preferably focused on business, packaging, or a technical major.
Lean Six Sigma or Project Management Professional (PMP) certification.
Experience in project management, packaging, industrial engineering, fulfillment center operations, or supply chain.
Sales, account management, engineering, and/or customer service experience.

Responsibilities

Generate relevant business reports and provide follow-up and recaps on assigned action items.
Use project management skills to coordinate and execute implementation plans and schedules.
Manage new account launch activities, including machine requisitions and installations.
Develop relationships with local distribution representation partners and stakeholders at assigned fulfillment and distribution centers, including Operations, Shipping, Packing, and Purchasing.
Collaborate with the Pregis field service team to exceed customer expectations and establish strong facility relationships.
Support new product trials by providing updates, gathering customer feedback, identifying barriers to success, and addressing competitor responses.
Conduct packing and equipment operation training for new and existing customers.
Assist in building and maintaining customer profiles and strategic account management plans.
Monitor competitive contact activity and customer turnover.
Identify opportunities to expand sales at existing sites.

Benefits

Competitive compensation package.
Eligible employees may qualify for a sign-on incentive, relocation assistance, or gain-sharing programs.
Medical plan options through Blue Cross Blue Shield.
Dental and vision coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
Company-paid life insurance.
20–25% annual bonus incentive.
Short-term and long-term disability coverage.
Employee Assistance Program (EAP).
Tuition assistance and continuous development.
401(k) with company match and immediate vesting.
Paid time off and holiday pay.
Hybrid work model and workplace flexibility.
Paid parental leave.
Company vehicle provided, including gas, maintenance, and insurance.