Field Sales Specialist

Pregis•Fort Worth, TX

3d•$70,000 - $80,000•Hybrid

About The Position

The Field Sales Specialist (also described as the Client Specialist or Client Success Specialist) supports account retention, continuous improvement, and project implementation for existing key end users. The role focuses on growing and retaining customer relationships, providing exceptional support, and ensuring customer satisfaction. As a customer-facing representative, the specialist builds relationships with multiple contacts across customer organizations to strengthen account continuity and reduce the impact of employee turnover. Business retention and improvement are key performance measures. The specialist works with the Enterprise Accounts team, Enterprise Directors, Sales Leaders, the Pregis field service team, and other key accounts to identify improvement opportunities and address changing business goals at customer fulfillment centers. The position is based in the greater Dallas–Fort Worth area and supports the larger South Central Region, with frequent customer site visits, some overnight travel, and remote work from home when not traveling.

Requirements

Exceptional written and verbal communication skills.
Strong computer skills.
Ability to work effectively in cross-functional teams.
Self-motivation and ability to meet expectations with limited supervision while managing time effectively.
Ability to exemplify Pregis core values: Integrity, Innovation, Collaboration, and Customer-Focus.
Reside in the greater Dallas–Fort Worth area and support the larger South Central Region.
Ability to make frequent customer facility visits and site visits, including some overnight travel.
Ability to work remotely from home when not traveling.

Nice To Haves

University degree or college diploma, preferably focused on business, packaging, or a technical major.
Lean Six Sigma certification.
Project Management Professional (PMP) certification.
Experience in project management, packaging, industrial engineering, fulfillment center operations, or supply chain.
Sales, account management, engineering, and/or customer service experience.

Responsibilities

Generate relevant business reports and provide follow-up and recaps on assigned action items.
Coordinate and execute implementation plans and schedules using project management skills.
Manage new account launch activities, including machine requisitions and installations.
Develop relationships with local distribution representation partners and stakeholders at assigned fulfillment and distribution centers, including Operations, Shipping, Packing, and Purchasing.
Collaborate with the Pregis field service team to exceed customer expectations and establish strong facility relationships.
Support new product trials by providing updates, gathering customer feedback, identifying barriers to success, and addressing competitor responses.
Conduct packing and equipment operation training for new and existing customers.
Assist in building and maintaining customer profiles and strategic account management plans.
Monitor competitive contact activity and customer turnover.
Identify opportunities to expand sales at existing sites.

Benefits

Competitive compensation package.
Eligible employees may qualify for a sign-on incentive, relocation assistance, or gain-sharing programs.
Medical plan options through Blue Cross Blue Shield.
Dental and vision coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
Company-paid life insurance.
20–25% annual bonus incentive.
Short-term and long-term disability coverage.
Employee Assistance Program (EAP).
Tuition assistance and continuous development.
401(k) with company match and immediate vesting.
Paid time off and holiday pay.
Work-life balance and workplace flexibility.
Hybrid work model.
Paid parental leave.
Company vehicle, including gas, maintenance, and insurance.