Clow Valve - iHydrant Field Sales (Arizona)

McWane•Phoenix, AZ

1d•Remote

About The Position

The remote Field Sales Engineer (FSE) is responsible for sales assistance, deployment assistance, and product training for the iHydrant™ system and water distribution products. The role supports sales through customer demonstrations, participation in trade shows, conferences, and webinars, and proactive monitoring and resolution of field issues. The FSE works collaboratively with valve and hydrant team members, including product managers, engineering, and sales, to support project success. The position is remote and requires an estimated 75% travel.

Requirements

Bachelor’s degree in Engineering, a related field, or equivalent experience.
Demonstrated mechanical ability.
Valid driver’s license and good driving record.
Ability to lift and carry a toolbox weighing up to 50 lbs.
Willingness to travel approximately 75%.

Nice To Haves

Previous hydrant experience.

Responsibilities

Identify and participate in sales opportunities for iHydrant™.
Manage regional iHydrant™ system deployment projects for utility customers.
Work with the Sales team to influence hydrant specifications around the iHydrant™ product.
Work with engineering companies and utility engineers to help define hydrant specifications.
Maintain daily customer communications to ensure issues are resolved and followed up appropriately.
Use the escalation process to resolve customer service issues.
Escalate issues to cross-functional teams in a timely manner so implementation issues are addressed early.
Serve as the subject matter expert on new product functionality and support successful client onboarding and training on new features.
Understand clients’ business needs, communicate project status and expectations, and build relationships that support satisfaction and minimize project risk.
Communicate feature requests to Product Management to improve the product.
Assist with product demonstrations and participate in trade shows, conferences, and webinars.
Proactively monitor and address field issues.
Perform other duties and special projects as assigned.