Clow Valve - iHydrant Field Sales (Arizona)

McWane, Inc.•Phoenix, AZ

1d•Remote

About The Position

The remote Field Sales Engineer is responsible for sales assistance, deployment assistance, and product training for iHydrant™ and water distribution products. The role supports sales through customer product demonstrations and participation in trade shows, conferences, and webinars, while proactively monitoring and addressing field issues. The position works collaboratively with valve and hydrant team members, including product managers, engineering, and sales, to ensure project success. The position is remote and requires an estimated 75% travel.

Requirements

Bachelor’s degree in Engineering, a related field, or equivalent experience.
Demonstrated mechanical ability.
Valid driver’s license and good driving record.
Ability to lift and carry a toolbox weighing up to 50 lbs.
Willingness to travel an estimated 75%.

Nice To Haves

Previous hydrant experience.

Responsibilities

Identify and participate in sales opportunities for iHydrant™.
Manage regional iHydrant™ system project deployments for utility customers.
Work with the Sales team to influence hydrant specifications related to iHydrant™.
Work with engineering companies and utility engineers to help define hydrant specifications.
Maintain daily customer communications to ensure resolution and appropriate follow-up.
Use the escalation process to resolve customer service issues.
Escalate issues to cross-functional teams in a timely manner so implementation issues are addressed early.
Serve as the subject matter expert on new product functionality and support successful client onboarding and training on new features.
Understand clients’ business needs, communicate project status and expectations, and develop relationships to support satisfaction and minimize project risk.
Communicate feature requests to Product Management to improve the product.
Perform other duties and special projects as assigned.