Field Sales Delivery Associate Coffee Services

Farmer Bros. USA•Wichita, KS

2d•Onsite

About The Position

Fuel workplaces. Delight customers. Grow sales. If you enjoy being out in the field, solving problems on the spot, and keeping beverage stations in peak condition, this role is for you. You'll combine hands-on service with sales savvy to make sure every customer is in-stock, on-schedule, and happy—and you'll help our business grow along the way.

Requirements

Valid driver's license
Ability to complete a successful DOT physical
High School Diploma or equivalent
Clean, reliable driving history
Background in customer service preferred; foodservice and route delivery experience are pluses.
Mechanical inclination and comfort with company hardware/software.
Sharp listener who understands customer needs and communicates clearly.
Goal-focused, proactive, and decisive; uses sound business judgment.
Builds rapport easily; collaborates well with customers and teammates; aware of personal impact.
Works independently with minimal supervision.

Nice To Haves

Foodservice experience
Route delivery experience

Responsibilities

Deliver, restock, and rotate coffee, tea, and related items; leave stations spotless and up to standard.
Perform at least one daily CQC (Cup Quality Check) and verify equipment is clean and functioning.
Follow the set route schedule to service every customer on time.
Manage invoices, on-hand inventory, and collections while on route.
Increase revenue per stop by closing distribution gaps, activating seasonal and LTO promotions, executing pricing actions, and merchandising to standard.
Escalate issues to the ASM (Area Sales Manager) quickly and ensure they are resolved.
Flag inefficiencies, dissatisfaction, or new opportunities to the ASM.
Consistently use the Farmer Brothers Way to Sell; make sales calls whenever time and opportunity allow.
Support the ASM with inventory cycle counts and customer follow-ups.
Help in the warehouse, assist with A/R collections, and handle customer service tasks as assigned.
Learn brewing equipment and perform basic adjustments or repairs.