Field Representative II, Document Imaging

Ricoh•Pittsburgh, PA

8h•$20 - $21•Onsite

About The Position

Serves as the overall Lead for client's document imaging processes while providing expert technical support. Ensures and maintains customer satisfaction according to company standards of quality and output by prepping, scanning, inspecting, compiling, and assembling documents.

Requirements

High school diploma or equivalent.
Basic PC skills
Basic Typing skills
Intermediate computer skills including, but not limited to, Microsoft Office Word, Outlook, and Excel
Utilizes Critical thinking and detailed work skills
Ability to perform repetitive tasks and maintain focus required
Ability to retain information and maintain a high level of accuracy required
Ability to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
Must be able to adapt to changing situations and be flexible.
Must be well organized and able to multi-task and manage to deadlines
Ability to interact with EDMS, computer database and other computer software.
Ability to analyze situations, problems, and information, and take appropriate action.
Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Responsibilities

Create and Generate client reporting
Manage SLA Performance in conjunction with Site Management or Site Leadership
Train and manage the teams cross-training matrix for on-site members and FSR's and partner with client/Site Management on any customer required training courses
Support the generation of data for billing
Handle client escalations and assist with establishing and following customer escalation protocols
Oversee equipment maintenance and PM process
Onboard new employees and partner with Site Management
Manage and update Site Procedures related to program
Work with internal offsite partners for issue resolution.
Serves as a technical resource to identify issues and make recommendations and implement solutions
Manages and completes client requests for account related Digital Mail and Imaging projects
Achieves customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner.
Performs full-performance level work in the conversion of hard copy letters, forms, and other paper documents into an electronic imaging format.
Prepares documents for scanning by removing staples, paperclips, rubber bands, etc-, for the document scanning process
Reviews the paper record against the electronic document to verify image quality and missing documents
Verifies and validates image/document errors and makes necessary changes as needed
Maintains productivity and quality levels in accordance with current standards
Reviews each scanned record for accuracy and clearness of the scanned product
Scans all new documentation received and loose paperwork
Meets deadlines in a fast-paced environment while maintaining quality and error free work.
Achieves Time Productive statistics by meeting standards established.
Maintains optimal machine performance, maintenance (clearing jams, refilling toner, etc.).
Completes all paperwork in a timely, accurate and legible manner.
Communicates problems effectively and promptly to manager.
Prevents assembly errors by maintaining an organized workstation.
Achieves customer satisfaction by performing error free jobs per customer specifications by using various imaging technology for Digital Mail and Imaging operations.
Duties may include shipping & receiving and handling of USPS.
Additional duties may be assigned as needed.