About The Position

The Field Reimbursement Manager (FRM) is a field-based subject matter expert for patient support, access, reimbursement, prior authorization, appeals, financial assistance, and related business issues within the Dupixent Business Unit. Reporting to the FRM Director, this role is part of Sanofi Patient Support Services and works across internal stakeholders, Sales Teams, Market Access, Account Directors, Trade, Dupixent MyWay, and program vendors to deliver a strong customer experience and support the national strategy by building reimbursement confidence and assisting patient pull-through efforts. The FRM supports appropriate access to Dupixent by advising on patient support programs and access issues, educating office personnel, developing geographic business plans, and maintaining knowledge of payer and utilization-management requirements. The position involves customer and stakeholder relationship-building, compliant resolution of escalated issues, and approximately 50% travel depending on geography. The role is remote and covers San Francisco and Sacramento, California.

Requirements

  • BA/BS degree required; preferably in life science or business.
  • At least 5 years of experience in the pharmaceutical or healthcare industry.
  • Ability to travel to meetings, trainings, and programs as necessary, including additional travel within the assigned geography.
  • Demonstrated success in cross-functional teamwork and working in a matrix and co-promote environment.
  • Energetic and driven approach to work.
  • Interpersonal skills, including managing and resolving conflict and building strong working relationships.
  • Ability to adapt to change and react constructively in a high-energy, fast-paced environment.
  • Strong strategic thinking, analytical, and communication skills.
  • Ability to achieve and maintain compliance with applicable Sanofi policies and procedures and regulatory and legal requirements, and help monitor compliance during cross-functional team interactions.
  • Valid driver's license.

Nice To Haves

  • MBA.
  • Experience in dermatology, respiratory, and/or Market Access.

Responsibilities

  • Serve as a subject matter expert on Dupixent MyWay support programs, access issue resolution, financial assistance, and alternative funding options.
  • Act as a point of contact for Dupixent MyWay and collaborate cross-functionally to lead Dupixent pull-through efforts, assisting the ABM as appropriate.
  • Educate office personnel on prior authorization and appeals processes, reimbursement support through Dupixent MyWay, free drug programs, and financial assistance programs.
  • Plan and implement geographic business plans to support appropriate access to Dupixent.
  • Maintain knowledge of the local and national payer landscape, including Specialty Pharmacy and Utilization Management criteria for Dupixent.
  • Establish and maintain productive working relationships with key internal and external customer segments.
  • Partner with Alliance colleagues to foster respect and customer focus.
  • Develop working relationships with state societies, associations, and advocacy groups as needed to support patient access and raise awareness of the Alliance, Dupixent MyWay, and Dupixent.
  • Conduct HCP office visits as needed to support pull-through efforts and resolve escalated issues as a HIPAA-compliant contact.
  • Work compliantly to reduce cycle time and increase conversion rates for patients prescribed Dupixent.
  • Travel to meetings, trainings, and programs as necessary, including travel within the assigned geography.

Benefits

  • Health and wellbeing benefits, including healthcare, prevention, and wellness programs.
  • At least 14 weeks of gender-neutral parental leave.
  • Employees may be eligible to participate in company employee benefit programs.
  • Rewards package recognizing employee contributions.
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