Field Quality Manager

TechFlow • Orlando, FL

8d • Remote

About The Position

TechFlow Inc. is seeking a results-driven Field Quality Manager to support checked baggage maintenance operations at airports across the United States. Reporting to the Director of Operations, the role upholds quality standards, strengthens operational performance, and drives continuous improvement to enhance system reliability, reduce overhead, and resolve issues promptly. This hands-on, customer-focused position works closely with regional and local customers, subcontractors, and field personnel to maintain compliance, protect operational integrity, and deliver service. The position is primarily home-based and requires up to 75% travel.

The Field Quality Manager oversees field support performance and customer issue resolution, supports airport operations and regulatory compliance, and provides direct oversight of the OEM field team’s corrective and preventive maintenance implementation. The role analyzes operational data, identifies systemic issues and preventive actions, improves procedures and policies, develops cost-saving and revenue opportunities, and communicates technical information to varied audiences. It also conducts scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to monitor and evaluate progress.

Requirements

• Bachelor’s degree or equivalent experience in a relevant field.
• At least 5 years of experience in Field Management, Logistics, or Data Analytics.
• Experience collecting, analyzing, and organizing data to identify and drive preferred results.
• Self-motivated, with the ability to perform effectively and accurately under pressure and a strong desire to exceed expectations.
• Strong organizational skills, attention to detail, and excellent writing skills.
• Proficiency with Microsoft Office Suite.
• Ability to travel up to 75%.
• Ability to obtain Public Trust Security Clearance; U.S. citizenship is required.
• Ability to move around job sites that may include uneven terrain, stairs, ladders, scaffolding, or elevated work areas.
• Ability to stand, walk, bend, kneel, or climb for extended periods, up to 8 hours per shift.
• Ability to lift, carry, or move up to 25 lbs.
• Ability to use measuring tools, testing instruments, and inspection equipment.
• Ability to see and distinguish details needed to assess materials, welds, finishes, or documents, with corrective lenses or assistive tools as needed.
• Ability to wear required PPE, including hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable.

Nice To Haves

• Experience with TSA airport operations.
• Experience with contract management involving multiple subcontractors while meeting specific SLAs.

Responsibilities

• Manage field support personnel to meet program performance requirements and serve as the customer point of contact for issue resolution.
• Liaise between the Director of Operations, customer leadership, and airport stakeholders.
• Support field operations in achieving division goals, complying with regulatory requirements, and improving airport operations.
• Ensure consistent compliance with contract regulations.
• Foster a philosophy of continuous improvement across the region.
• Promote compliance in quality, safety, and training as essential to successful operations.
• Provide direct oversight to the OEM field team to audit corrective and preventive maintenance implementation, drive the preventive maintenance schedule, and improve program performance.
• Analyze data for deviations from contract requirements, identify systemic issues through data trends, and develop preventive actions.
• Use maintenance ticketing systems and monitor data quality compliance.
• Prepare, edit, and revise procedures and policies in response to process improvement needs or regulatory changes.
• Identify and develop cost-saving and revenue opportunities.
• Drive communication throughout the organization and build relationships that encourage participation and innovation in problem-solving strategies to meet contractual objectives.
• Prepare briefings and present complex technical information to technical and non-technical audiences.
• Clearly communicate project details and technical concepts to customers, stakeholders, and team members.
• Conduct regularly scheduled meetings with TSA airport management, stakeholders, and TechFlow quality staff to develop, monitor, and evaluate progress.

Benefits

• Employee stock ownership plan (ESOP) with annual employer contribution, per plan guidelines.
• 401(k) plan with Roth option and eligibility for an employer match; immediate vesting.
• Paid time off.
• 11 paid holidays per year.
• Comprehensive medical, dental, and vision plans.
• Company-paid life and AD&D insurance plan.
• Employee Assistance Program.
• Wellness resources.
• Company-paid training and development program.
• Voluntary life and AD&D insurance for employees, spouses, and children.
• Short-term and long-term disability, per plan guidelines.
• Legal Shield and identity theft protection plans.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager