Field Quality Manager

TechFlow, Inc. • Atlanta, GA

9d • Remote

About The Position

TechFlow, Inc. is hiring an experienced Field Quality Manager to support checked baggage maintenance at U.S. airports. Reporting to the Director of Field Optimization and Quality, the role promotes quality standards and drives process improvements to increase reliability, reduce overhead, and resolve escalations rapidly while ensuring compliance and integrity. This is a hands-on customer service position working with regional customers and subcontractor personnel. Work is primarily home-based, with up to 75% travel within the Southern or Mid-Atlantic U.S. regions.

Requirements

• Bachelor’s degree or equivalent experience in a relevant field.
• At least 5 years of experience managing field support personnel on a logistics, data analytics, or similar program.
• Experience collecting, analyzing, and organizing data to identify and drive preferred results.
• Proficiency with Microsoft Office Suite.
• Excellent communication skills, including the ability to discuss projects and technologies with clarity, confidence, and accuracy.
• Ability to travel up to 75%.
• Ability to attain Public Trust clearance.
• Strong organizational skills, attention to detail, and excellent writing skills.
• Self-motivated, able to perform effectively and accurately under pressure, with a strong desire to exceed expectations.
• Ability to move about job sites, including uneven terrain, stairs, ladders, scaffolding, or elevated work areas.
• Ability to stand, walk, bend, kneel, or climb for extended periods, up to 8 hours per shift.
• Ability to lift, carry, or move up to 25 pounds.
• Ability to use measuring tools, testing instruments, and inspection equipment.
• Ability to see and distinguish details needed to assess materials, welds, finishes, or documents, with corrective lenses or assistive tools as needed.
• Ability to communicate effectively in person, by phone, radio, and in writing.
• Ability to wear required PPE, such as a hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable.

Nice To Haves

• Experience with TSA airport operations.
• Experience with contract management involving multiple subcontractors while meeting specific SLAs.

Responsibilities

• Manage field support personnel to meet program performance requirements and serve as the customer point of contact for issue resolution.
• Liaise between the Field Quality Director, customers, and airport stakeholders.
• Ensure consistent compliance with contract regulations and support field operations in meeting division goals and regulatory requirements.
• Promote continuous improvement across the region and emphasize compliance in quality, safety, and training.
• Provide direct oversight to the OEM field team, audit corrective and preventive maintenance implementation, drive the preventive maintenance schedule, and improve program performance.
• Analyze data for deviations from contract requirements, identify systemic issues, and develop preventive actions.
• Use maintenance ticketing systems and monitor data quality compliance.
• Prepare, edit, and revise procedures and policies in response to process improvements or regulatory changes.
• Communicate throughout the organization, build relationships that encourage participation and innovation, and develop problem-solving strategies to meet contractual objectives.
• Prepare briefings and present complex technical information to technical and non-technical audiences.
• Conduct regularly scheduled meetings with customer management, stakeholders, and TechFlow quality staff to monitor and evaluate progress.
• Identify and develop cost-saving and revenue opportunities.

Benefits

• Employee stock ownership plan (ESOP) with an annual employer contribution, per plan guidelines.
• 401(k) plan with Roth option and eligibility for an employer match.
• Immediate vesting.
• Paid time off.
• 11 paid holidays per year.
• Comprehensive medical, dental, and vision plans.
• Company-paid life and AD&D insurance plan.
• Employee Assistance Program.
• Wellness resources.
• Company-paid training and development program.
• Voluntary life and AD&D insurance for employees, spouses, and children.
• Short-term and long-term disability, per plan guidelines.
• Legal Shield and identity theft protection plans.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager