Field Quality Manager

TechFlow, Inc. • Orlando, FL

9d • Remote

About The Position

TechFlow, Inc. is hiring an experienced Field Quality Manager to support checked baggage maintenance at U.S. airports. Reporting to the Director of Field Optimization and Quality, the position promotes quality standards and drives process improvements to increase reliability, decrease overhead, and resolve escalated issues while ensuring compliance and integrity. This is a hands-on customer service role working with regional customers and subcontractor personnel. Work is primarily home-based, with up to 75% travel within the Southern or Mid-Atlantic U.S. regions.

The Field Quality Manager oversees field support personnel and supports field operations in meeting program and division objectives, contractual requirements, and regulatory standards. The role works closely with customers, airport stakeholders, TechFlow quality staff, and the OEM field team to monitor maintenance implementation, analyze performance data, improve processes, and identify cost savings and revenue opportunities. The position also develops and communicates procedures, policies, briefings, and problem-solving strategies.

Physical requirements, with or without reasonable accommodation, include moving around job sites that may have uneven terrain, stairs, ladders, scaffolding, or elevated work areas; standing, walking, bending, kneeling, or climbing for extended periods, up to eight hours per shift; lifting, carrying, or moving up to 25 pounds; using measuring tools, testing instruments, and inspection equipment; seeing details needed to assess materials, welds, finishes, or documents; communicating in person, by phone, radio, and in writing; and wearing required PPE such as a hard hat, safety glasses, gloves, steel-toed boots, high-visibility clothing, and respirators where applicable.

Requirements

• Bachelor’s degree or equivalent experience in a relevant field.
• At least 5 years of experience managing field support personnel on a logistics, data analytics, or similar program.
• Experience collecting, analyzing, and organizing data to identify and drive preferred results.
• Proficiency with Microsoft Office Suite.
• Strong communication skills, including the ability to discuss projects and technologies with clarity, confidence, and accuracy.
• Ability to travel up to 75%.
• Ability to attain Public Trust clearance.
• Strong organizational skills, attention to detail, and excellent writing skills.
• Ability to perform effectively and accurately under pressure and a strong desire to exceed expectations.
• Ability to meet the stated physical requirements, with or without reasonable accommodation.

Nice To Haves

• Experience with TSA airport operations.
• Experience with contract management involving multiple subcontractors while meeting specific service-level agreements.

Responsibilities

• Manage field support personnel to ensure program performance requirements are met and provide customer service as the point of contact for issue resolution.
• Serve as a liaison between the Field Quality Director, customers, and airport stakeholders.
• Ensure consistent compliance with contract regulations.
• Support field operations in achieving division goals, complying with regulatory requirements, and improving airport operations.
• Develop and foster a philosophy of continuous improvement across the region.
• Promote compliance in quality, safety, and training as essential to successful operations.
• Work closely with and provide direct oversight to the OEM field team to audit corrective and preventive maintenance implementation, drive the preventive maintenance schedule, and improve program performance.
• Analyze data for deviations from contract requirements, trend data to identify systemic issues, and develop effective preventive actions.
• Use maintenance ticketing systems and monitor data quality compliance.
• Prepare, edit, and revise procedures and policies in response to process improvements or changes in regulatory requirements.
• Drive communication throughout the organization and build relationships that encourage participation and innovation in problem-solving strategies to meet contractual objectives.
• Prepare briefings and present complex technical information to technical and non-technical audiences.
• Conduct regularly scheduled meetings with customer management, stakeholders, and TechFlow quality staff to develop, monitor, and evaluate progress.
• Identify and nurture cost-saving and revenue opportunities.

Benefits

• Employee stock ownership plan (ESOP), including an annual employer contribution per plan guidelines.
• 401(k) plan with Roth option and eligibility for an employer match.
• Immediate vesting.
• Paid time off.
• 11 paid holidays per year.
• Comprehensive medical, dental, and vision plans.
• Company-paid life and AD&D insurance.
• Employee Assistance Program.
• Wellness resources.
• Company-paid training and development program.
• Voluntary life and AD&D insurance for employees, spouses, and children.
• Short-term and long-term disability coverage, per plan guidelines.
• Legal Shield and identity theft protection plans.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager