Field Quality Associate - 2nd Shift

Team Quality Services•Dearborn, MI

8d•Onsite

About The Position

Team Quality Services provides quality-related services to manufacturers and suppliers across North America, with much of its current business in the automotive sector. The Field Quality Associate helps ensure quality and reliability for customers, serving as the primary liaison between assigned service locations, typically automotive OEMs, and suppliers. The role focuses on resolving quality issues, supporting continuous improvement, and communicating with customer and supplier teams. The associate works on-site at assigned service location(s). Corporate travel to the company’s Auburn, Indiana office is required during the first week for onboarding and training. The hourly rate begins at $25. Full benefits are offered, including medical, dental and vision insurance, paid time off, and a 401(k) with match. Travel to company facilities, customer locations, or alternate service locations may be assigned. Occasional events outside regular hours and additional or mandatory overtime may be required.

Requirements

High school diploma or GED.
Must be and remain eligible to be issued a passport for any required international travel or training.
Valid driver’s license.
Strong communication and customer-service skills.
Basic leadership, problem-solving, root-cause analysis, quality management system, data-analysis, and blueprint or schematic interpretation skills.
Ability to write, explain, and understand written instructions.
Ability to demonstrate proficiency with relevant technology, data entry, spreadsheets, and video conferencing.
Excellent problem-solving skills and ability to analyze complex issues and implement effective solutions.
Strong communication and interpersonal skills, including the ability to build rapport and influence stakeholders.
Project and time-management skills, including organizing, prioritizing, and managing multiple tasks and projects.
Proficiency in quality-analysis methodologies such as Six Sigma and Lean Manufacturing.
Ability to use measurement gauges such as calipers, micrometers, and feeler gauges.
Ability to travel to company, customer, or alternate service locations as assigned and drive when required.
Ability to work occasional events outside regular hours and additional or mandatory overtime as needed.
Ability to stand and walk for extended periods (two-thirds or more of the workday) and to bend, stoop, kneel, or crouch.
Ability to work with and around others for extended periods (two-thirds or more of the workday).
Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.
Manual dexterity to operate smartphones, keyboards, hand tools, and measurement devices.
Keen eyesight to read small print, text, and figures and identify quality defects, including in low-light situations.
Comfort working in environments with varying temperatures and noise levels.
Employment is contingent on obtaining and maintaining all company, customer, and service-location requirements, including vaccination status.

Nice To Haves

Bachelor’s degree in engineering or a manufacturing-related field.
Experience in automotive manufacturing or supplier quality assurance.
Proven experience driving supplier quality improvements and cost reductions.

Responsibilities

Build and maintain relationships with supplier and service-location personnel, serving as the main contact for quality matters.
Conduct regular audits and assessments of supplier parts at service locations to verify compliance with quality standards, specifications, and material-flow requirements.
Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
Recommend process improvements and corrective action plans to improve product quality and reliability and reduce costs.
Identify, isolate, communicate, and resolve quality issues promptly.
Conduct root-cause analysis of customer quality issues.
Understand service-location processes and their effects on customer parts.
Provide technical support and guidance to customers and service-location staff on quality challenges and best practices.
Stay informed about industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
Coordinate with customer and service-location engineering, quality, logistics, procurement, and production teams to align on quality objectives and expectations.
Identify leads and generate new business opportunities for the company.
Record and update notes, audits, issues, contacts, parts, and supplier information in software systems.
Use quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools such as APQP, PPAP, FMEA, SPC, and MSA.
Promote proper work ethic and demonstrate company Core Values, policies, procedures, and best practices.
Comply with customer and service-location requirements, including health and safety training and vaccination requirements.
Use technology including smartphones, tablets, computers, mobile applications, web-based software, spreadsheets, data-entry tools, and video conferencing systems.
Use written and verbal communication to work effectively with diverse groups, including by telephone or cellphone.
Maintain working relationships with company team members, customers, service locations, and the public to provide explanations, interpretations, technical assistance, and non-routine problem-solving.
Drive supplier quality improvements and cost reductions; analyze complex issues and implement effective solutions.
Build rapport with and influence stakeholders inside and outside the company.
Organize, prioritize, and manage multiple projects and tasks.
Use quality-analysis tools and methodologies such as Six Sigma and Lean Manufacturing.
Use measurement gauges such as calipers, micrometers, and feeler gauges.
Drive on behalf of the company and/or customers when required.
Adapt to changing work demands and schedules, work additional hours as needed, and meet deadlines; mandatory overtime may be required and compensated in accordance with company policies and local labor laws.
Perform other duties as assigned.