Field Quality Associate - 2nd Shift

TEAM QUALITY SERVICES INC•Dearborn, MI

9d•Onsite

About The Position

The Field Quality Associate ensures quality and reliability for the Company’s customers, serving as the primary liaison between service locations, typically automotive OEMs, and their suppliers. The role drives continuous improvement and resolves quality-related issues through technical support, supplier assessments, root cause analysis, and effective communication. The position is performed on-site at assigned service locations. Corporate travel to the office in Auburn, Indiana, is required for onboarding and training during the first week of employment. The role involves developing relationships with supplier and service location personnel, auditing supplier parts, collaborating across functions on supplier quality objectives, recommending process improvements and corrective actions, and addressing customer quality concerns. It also includes documenting information in software systems, supporting business development, and applying quality management systems and tools. Travel to Company, customer, or alternate service locations may be assigned. Occasional events outside regular hours and additional or mandatory overtime may be required.

Requirements

High school diploma or GED.
Must be and remain eligible to be issued a passport for any required international travel or training.
Valid driver’s license.
Strong communication skills.
Strong customer service skills.
Basic leadership skills.
Basic problem-solving and root cause analysis skills.
Basic understanding of quality management systems.
Ability to write, explain, and understand written instructions.
Basic ability to read and interpret blueprints or schematics.
Basic data analysis skills.
Excellent problem-solving skills, including the ability to analyze complex issues and implement effective solutions.
Outstanding communication and interpersonal skills, including the ability to build rapport and influence stakeholders.
Solid project and time management skills, including organizing, prioritizing, and managing multiple tasks.
Proficiency using quality analysis tools and methodologies such as Six Sigma and Lean Manufacturing.
Proficiency using measurement gauges such as calipers, micrometers, and feeler gauges.
Demonstrated proficiency with smartphones, tablets, computers, mobile applications, web-based software, typing, data entry, spreadsheets, and video-conferencing systems.
Ability to stand and walk for extended periods (two-thirds or more of the workday), and to bend, stoop, kneel, or crouch.
Ability to work with and around others for extended periods (two-thirds or more of the workday).
Ability to occasionally lift and carry objects weighing up to 50 pounds repeatedly throughout the day.
Manual dexterity to operate smartphones, keyboards, hand tools, and measurement devices.
Keen eyesight to read small print, text, and figures and identify quality defects, including in low-light situations.
Comfort working in environments with varying temperatures and noise levels.
Employment is contingent on obtaining and maintaining Company, customer, and service location requirements, including vaccination status, which may change.

Nice To Haves

Bachelor’s degree in engineering or a manufacturing-related field.
Experience in automotive manufacturing or supplier quality assurance.

Responsibilities

Develop and maintain relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.
Conduct regular audits and assessments of supplier parts at service locations to check compliance with quality standards, specifications, and material flow.
Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
Recommend process improvements and corrective action plans to improve product quality and reliability and reduce costs.
Rapidly identify, isolate, communicate, and resolve quality issues.
Conduct root cause analysis of customer quality issues.
Understand service location processes and their effect on customers’ parts.
Provide technical support and guidance to customers and service location staff and help implement best practices.
Stay informed about industry trends, regulatory requirements, and technological developments in manufacturing and quality assurance.
Communicate with customer and service location teams, including engineering, quality, logistics, procurement, and production, to align on quality objectives and expectations.
Identify leads and generate new business opportunities for the Company.
Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
Understand and use quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
Promote proper work ethic and demonstrate the Company’s core values, policies, procedures, and best practices.
Comply with customer and service location requirements, including health and safety training and vaccination status.
Use technology such as smartphones, tablets, computers, mobile applications, web-based software, spreadsheets, data-entry tools, and video-conferencing systems.
Use written and verbal communication skills to work effectively with diverse groups, including by telephone or cellphone.
Maintain working relationships with Company team members, customers, service locations, and the public for explanation, interpretation, technical assistance, and non-routine problem-solving.
Drive supplier quality improvements and cost reductions.
Analyze complex issues and implement effective solutions.
Build rapport with and influence stakeholders inside and outside the Company.
Organize, prioritize, and manage multiple projects and tasks.
Use quality analysis tools and methodologies such as Six Sigma and Lean Manufacturing.
Use measurement gauges, including calipers, micrometers, and feeler gauges.
Travel to Company facilities, customer locations, or alternate service locations as assigned, and drive on behalf of the Company or customers if required.
Participate occasionally in events outside regular hours, which may include meetings, training sessions, and team-building events.
Work additional hours as needed during busy periods or to meet deadlines; adapt to changing demands and schedules, including occasional mandatory overtime.
Perform other duties as assigned.