Field Property Claims Adjuster III- Mid Atlantic Region (Flex Claims Professional)

Nationwide•New York, NY

2d•$79,500 - $148,500

About The Position

Nationwide is hiring a Field Property Claims Adjuster III to support its Field Property Claims Team across the Mid-Atlantic region. The role provides flexible deployment support to help maintain operational continuity, service quality, and team performance. Assignments may vary in location and duration, and travel may reach 80% depending on business needs. The ideal candidate is located in Maryland, Pennsylvania, New Jersey, New York, or Virginia. CAT duty is required. The adjuster handles serious-exposure property claims, including complex and catastrophic losses, by investigating claims, evaluating liability and coverage, negotiating and expediting settlements, and controlling loss and litigation costs. The role involves managing claims with limited direction, making decisions within delegated authority, maintaining adequate reserves, and delivering high-quality service to customers. The position also provides leadership and mentoring to less experienced associates and may act for the Claims Manager. Work takes place in a normal office or field claims environment and includes property inspections, often outdoors and in varied weather. The position requires travel with possible overnight stays, irregular and extended hours as needed, and availability for catastrophe work. The adjuster must be able to safely access and inspect rooftops using a ladder, including first- and second-story roofs with pitches up to 8/12. This is an exempt role and is not eligible for overtime. The position reports to the Claims Manager.

Requirements

At least five years of insurance field/property claims handling, property claims, insurance processing, or field claims adjusting experience.
Solid experience and proficiency with Xactimate.
Experience writing estimates and handling claims from start to finish.
Strong customer service competency.
Strong written and verbal communication skills.
Successful completion of required claims certification schools or courses.
State licensing where required.
General knowledge of insurance theory and practices, contracts, and their application.
Knowledge of property estimating and automated claims systems.
Knowledge of investigation, consultation, and settlement activities for extensive property damage claims.
Ability to guide customers through the claims process and provide a positive customer experience.
Analytical and problem-solving skills for evaluating coverage, applying jurisdictional laws to investigation facts, and applying policy exclusions and exceptions.
Ability to establish repair requirements and cost estimates, evaluate property claims, and advise on them successfully.
Organizational skills to prioritize work.
Ability to communicate effectively with policyholders, claimants, repairpersons, attorneys, agents, and the general public.
Ability to operate a personal computer and related claims and business software efficiently.
Ability to provide leadership to less experienced claims associates.
Ability to safely access and inspect rooftops using a ladder, including first- and second-story roofs with pitches up to 8/12.
Ability to climb ladders, balance at heights and on rooftops, stoop, bend, or crawl to inspect structures, and work outdoors in all types of weather.
Willingness to work irregular hours, travel with possible overnight stays, work extended or non-standard hours as required, and be on call as needed.
Availability to work catastrophe assignments.
Valid driver’s license and a satisfactory driving record in accordance with Nationwide standards.
Successful completion of a credit check and/or background check as part of the selection process.

Nice To Haves

Undergraduate studies in business administration or a related field, or validated experience.
Professional development such as IIA or CPCU.
Other leadership skills, competencies, and experience may take precedence.

Responsibilities

Handle assigned property claims promptly and effectively, including complex and catastrophic losses, with little direction or oversight.
Make decisions within delegated authority and recommend settlement values in accordance with company policies and procedures.
Determine applicable policy coverage and apply standard methodologies and company guidelines to resolve claims.
Open, close, and adjust reserves in accordance with company practices, and follow file-conferencing, notification, and authority procedures.
Maintain current knowledge of assigned insurance lines, relevant court decisions, guidelines, policy changes, local repair procedures, and local market pricing.
Act for the Claims Manager when needed; mentor and provide leadership to less experienced claims associates; provide one-on-one training and assist with presentations as assigned.
Partner with the Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities, and assist with or prepare files for suit, trial, or subrogation.
Use claims and related business systems to initiate and conduct follow-ups.
Deliver outstanding customer service to internal and external customers, including current and prospective Nationwide customers.
Conduct physical inspections of property loss sites, including rooftop inspections.
Perform other responsibilities as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short- and long-term disability coverage
Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
Nine paid holidays
Eight hours of Lifetime paid time off
Eight hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
Possible $100 daily bonus plus per diem for qualifying standard deployments outside the associate’s normal territory involving travel of 50 or more miles and an overnight hotel stay of three or more nights