Field Project Coordinator

Pella•Charlotte, NC

62d•Hybrid

About The Position

An Installation Technician is responsible for all Pella installation and upkeep within two years of installation. An Installation Technician provides exceptional customer service to ensure satisfaction and consistently delivers on the value proposition in alignment with company strategy.

Requirements

Must meet company driver qualification and insurability requirements and maintain acceptable motor vehicle record.
Must be dependable, neat in appearance, a good listener, and personable with good communication skills for direct customer contact.
2+ years of construction/maintenance, building material, or similar field experience
Takes a proactive approach to tasks and maintains ownership of assigned projects.

Nice To Haves

2 years of successful Customer Service Preferred
Window and Door knowledge preferred

Responsibilities

Always exhibit the highest standard of personal ethics and adhere to all Pella Carolina policies.
Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority.
Responsible for viewing daily dashboard to maintain awareness of current and upcoming workload to perform site check-ins and ensure installations are operating efficiently.
Serves as field level point of contact for service team and Installers while ensuring 3rd party crews work is being performed within company specifications.
Navigate and utilize various computer systems on laptop, iPad and iPhone to effectively communicate project progress via reports and photos to Installation team.
Perform diagnostics and determine appropriate path forward to repairing windows and doors while effectively communicating the proper course of action to customers and reassure them through the process.
Performs hands on service work to include sash/glass replacement, hardware installation, panel replacement, and corrections to improve operation of windows and doors.

Benefits

Competitive Compensation
Insurance (medical, dental, vision)-First of the month after 30 days of employment
401(k)/ 401(k) matching-100% of the first 1% and 50% of the next 5% after 1 year of employment
Profit sharing
10 Paid Holidays
Vacation/ PTO
Life Insurance
Company Equipment- Laptop, iPad, iPhone, company truck
Comprehensive benefit packages
Growth- We believe in our employees and encourage them to grow both personally and professionally. As a company, we invest in our employees.
Work-Life Balance- We take pride in our employees having a well work-life balance