Field Product Specialist

Stanley Black & Decker, Inc. • Towson, MD

1d • Remote

About The Position

Field Product Specialist - Remote United States - 60% Travel required Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

As a Field Product Specialist, you’ll be part of our product development team working as a remote employee. You’ll get to:

Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points.
Organize and execute prototype and beta testing programs, collecting, and analyzing feedback to inform product development.
Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution.
Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development.
Monitor market trends and competitor products to provide actionable recommendations.
Assist in the creation of product documentation, training materials, and go-to-market strategies.
Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data.
Track and report on product performance, customer satisfaction, and adoption metrics.

Requirements

• Graduate degree in related field (or equivalent experience).
• 5 years of experience in a product specialist, field application, customer success, construction project management, pre-fabrication, or related role within the construction industry.
• Demonstrated experience with customer research, prototype/beta testing, supporting product development, customer success, application deployment, and adoption etc.
• Analytical mindset with the ability to synthesize field data into actionable insights.
• Familiarity with product management processes and tools.
• Willingness to travel frequently for customer visits and fieldwork.

Responsibilities

• Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points.
• Organize and execute prototype and beta testing programs, collecting, and analyzing feedback to inform product development.
• Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution.
• Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development.
• Monitor market trends and competitor products to provide actionable recommendations.
• Assist in the creation of product documentation, training materials, and go-to-market strategies.
• Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data.
• Track and report on product performance, customer satisfaction, and adoption metrics.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees