Field Product Advisor - Dallas/Fort Worth

Pentair•Sanford, NC

About The Position

Pentair is hiring a Field Product Advisor for its Dallas/Fort Worth, Texas team. The role delivers expert product and technical support in collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It manages technical relationships, supports in-field education, and promotes consistent product knowledge and installation best practices. The position reports to the Regional Technical Supervisor and helps build customer confidence, accelerate product adoption, and reinforce quality through field support.

Requirements

At least 5 years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting.
Strong interpersonal and communication skills, including the ability to simplify complex technical concepts.
Demonstrated ability to manage and collaborate with third-party service providers.
Travel required up to 20%, depending on region and event activity.

Nice To Haves

Background in pool equipment, HVAC, plumbing, electrical, or similar trades.
Bachelor’s degree.

Responsibilities

Deliver on-site and virtual technical support with Sales, Warranty, Support, and Regional Technical Supervisors, providing timely and accurate field guidance.
Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, in accordance with national training governance standards.
Support product launches by assisting with field validation, warranty readiness, and feedback to Product and Engineering teams.
Build and manage relationships with third-party service partners, reinforcing product performance and adherence to Pentair standards.
Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education.
Gather and share actionable field insights to improve training content, warranty analysis, and product updates.