Sr. Field Performance Technician

Sunrun•Menifee, CA

3d•Onsite

About The Position

Sunrun is the #1 home solar and battery company in America, dedicated to making energy more reliable and affordable. We offer a unique career path with our Power+ program, investing in employee skills and cross-training across various teams (qualifying, installation, inspection, servicing). This approach enhances job security and allows for first-visit customer problem resolution. The Field Performance Technician role is responsible for managing, scheduling, and completing service and warranty work. This position requires the ability to work independently and as part of the Performance O&M team, interacting closely with customers, Branch Managers, Senior Electrical Foremen, Construction Supervisors, and the centralized scheduling Field Service Team.

Requirements

1 - 3 years of previous field construction or solar experience required.
High School diploma is required.
Must maintain a clean driving record with the ability to pass a driving background check.
Must be 21 years of age and possess a valid driver’s license.
Knowledge of the NEC and applicable codes and standards.
Must be a motivated team player, looking to succeed.
Proven track record of excellent customer service.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Strong computer skills.
Working knowledge of current NEC codes.
Ability to interpret single line drawings and PV systems from roof to meter.
Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate.
Understands interconnection activities.
Understands basic construction principles.
Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safely.
Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicating.
Proven ability to meet deadlines and key metrics.
Works independently, as a team player, and drives results in a fast paced, team based environment.
Must be willing to assist teammates and build strong relationships to achieve company and department goals.
Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner.
Exercises good judgment.
Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer.
Knows when to involve supervisors.

Nice To Haves

PV design or PV electrical experience is preferred.
Valid state or local Electrical Journeyman certification or license preferred.
Depending on state requirements an Electrical Journeyman certification or license may be required.

Responsibilities

Organize, lead, and maintain the warranty and service schedule.
Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
Assist with training and development for Field Service Technicians and Field Communications Technicians.
Lead regular meetings to align and train the local field service team on best practices.
Support the on-boarding and training of new members of the field performance team.
Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating, and average dispatches completed.
Assist with other tasks including inspections and site audits when assigned.