About The Position

The Field Ops/Business Program Manager is responsible for managing a program in relation to the customer contract. The Field Ops/Business Program Manager is responsible from the launch of the program until the end of all activities related to customer integration and customization. This person achieves the pre-defined POR and expenditure. In the case of internal programs, the Field Ops/Business Program Manager assumes full responsibility for the product from development launch to completion of the first manufacturing batch.

Requirements

  • more than 20 years of experience in the sector

Responsibilities

  • Drive service Product Lines selling process, seek and identify revenue opportunities, prepare tailored offerings and formal service proposals to potential customers (typically in SIS).
  • Communicate customer product requests and enhancements internally.
  • Describe the competitive advantages of our services in the market and how these translate to customer benefits.
  • Translate customers' current and future problems into solutions available through services.
  • Develop a thorough understanding of assigned customers and their business environments. Include corporate goals, five years plan, financial performance, core businesses, market direction, major competitors, industry trends, facilities and organizational structure.
  • Know customers' key decision makers, their personal wins, top goals and objectives. Meet with these individuals on a regular basis.
  • Provide program and project tracking for assigned tasks and customers.
  • Ensure that all project activities remain on schedule.
  • Identify project issues or delays and work rapidly to resolve them.
  • Define performance goals for the team, manage the team and attend to the members' career development.
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