Field Operator - Center Store

Good Food Holdings Companies•Portland, OR

9d•$55,000 - $80,000

About The Position

The Field Operator – Center Store is responsible for implementing and overseeing category strategies across stores, including resets, new-item cut-ins, and consistent use of department systems and processes. The role serves as a liaison between Center Store merchandising teams and Center Store and store leadership teams, helping create an outstanding customer experience through an innovative product mix and assortment that reflects the New Seasons brand and is financially viable. The position supports and develops Center Store managers and other key department roles through communication, mentorship, performance feedback, training, and operational assistance. It helps maintain ordering, inventory, merchandising, and department standards; resolves issues affecting store operations; monitors category trends and opportunities; and reports on department audits and whole-store walks to Operations and merchandising leadership. Work takes place in offices, grocery stores, and off-site environments and events. Regular travel to store locations and other sites throughout the Portland Metro area is required. The role may involve evening and weekend hours based on business needs. Work is generally light, with occasional medium or heavy work when supporting stores or events.

Requirements

At least 2 years of grocery and retail operations management experience, including ordering and inventory management.
Proficiency with Microsoft Word, Outlook, Excel, and PowerPoint, and ability to learn new computer programs and systems.
Excellent organizational and project coordination skills, with attention to process improvement.
Ability to work in a fast-paced, deadline-driven environment, respond to urgent responsibilities, and adapt when priorities change.
Excellent interpersonal skills, including tact and diplomacy, to collaborate, negotiate, and communicate professionally with cross-functional partners at all company levels.
Ability to maintain confidentiality and exercise good judgment with sensitive information.
Valid driver’s license and vehicle, with ability to travel regularly to stores and other sites throughout the Portland Metro area.
Ability to work evening and weekend hours as needed for business requirements.
Ability to perform work that is consistently light and occasionally medium or heavy, and to sit, walk, reach, grasp, stand, and occasionally climb stairs, step stools, or ladders.
Ability to work in office, grocery store, and off-site environments, including potentially wet or slippery surfaces, moderate noise, cooler and freezer temperature extremes, outdoor conditions, and exposure to certain allergens or chemicals.

Nice To Haves

Working knowledge of category schematics and planograms.
Previous visual merchandising experience.
Experience with food service inventory software.
Previous project management experience.

Responsibilities

Collaborate with store leadership teams and serve as a resource for developing Center Store managers.
Provide consistent performance feedback and support store leadership in holding departments accountable.
Communicate with department managers, store leadership, Operations leadership, and Center Store merchandising teams.
Mentor Center Store Managers and other key department roles to support operational and merchandising excellence.
Assist Department Managers with back-room and inventory organization, inventory preparation, and basic department processes.
Guide Department Managers and order writers on ordering practices that support product availability and department goals.
Provide in-store operational support when specific needs arise, including temporarily filling key positions, monitoring or completing ordering, writing schedules, or handling other vital department tasks.
Partner with Center Store and merchandising leadership to resolve issues affecting operations, in-stock conditions, inventory, margin, waste, and store conditions.
Use tools and educate store staff to optimize facings and assortment, coordinating with category managers on category roles and assortment targets.
Identify opportunities to expand or reduce product displays and cases and improve sales and inventory control.
Monitor category trends, assortment, zero movers, items not carried, shelf and case standards, tagging, and rotation.
Conduct regular detailed department audits with department leadership and report findings and recommendations to Operations leadership and merchandising teams.
Conduct regular whole-store surface walks and report findings to Operations and store leadership.
Perform other tasks and duties as assigned.
Model company culture and values, promote sustainable business practices, and support stores and off-site community events as needed.
Work cooperatively with team members, customers, and vendors; manage time and changing priorities; communicate effectively; maintain confidentiality; and follow company, food-safety, and regulatory requirements.

Benefits

Employee Assistance Program (EAP) access.
30% staff shopping discount.
Eligible staff benefits include medical, dental, vision, pre-tax spending accounts, life insurance, accidental death and dismemberment coverage, and disability benefits.
Eligible staff may participate in the 401(k) program.
PTO accrual beginning on the first day of employment.
Potential eligibility for paid holidays, depending on schedule and tenure.
Supplemental leave pay, such as parental or bereavement leave.
Store incentive program based on financial and operational goals.
Paid time for volunteering at a 501(c)(3) nonprofit.
Discounts on some forms of public transportation.
Adoption assistance.
Up to $40 reimbursement for birthday dinner or New Seasons Market groceries.