Field Operations Support Assistant

Service Corporation International • Prattville, AL

1d

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. Greets the public, provides general information about services, and responds to customer inquiries with the goal of meeting and exceeding customer expectations. The role supports families with concern and empathy while communicating their needs promptly and accurately to appropriate staff members. It also provides administrative assistance to location management, sales, family service counselors, and payroll as needed.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in an office clerical or customer service capacity.
• Experience working in a customer-focused and fast-paced professional environment.
• Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
• Basic mathematics skills.
• Good verbal and written communication skills.
• Strong organizational skills and attention to detail.
• High level of compassion and integrity.
• Ability to maintain confidentiality.

Nice To Haves

• Experience with the MS Office Suite.

Responsibilities

• Prepare death certificates, prayer cards, and related documents.
• Complete required permits and certificates.
• Prepare and process veterans’ paperwork.
• Prepare marker and monument placement paperwork.
• Ensure documentation for requested products and services is accurate and complies with state and federal regulations and company rules.
• Prepare and distribute daily schedules, reports, and documents.
• Receive and process payments and contracts.
• Coordinate the ordering of memorials and related products and control storage inventory for vaults and markers.
• Order office supplies.
• Oversee processing of installation orders to grounds and maintenance departments.
• Process accounts payable transactions.
• Assist with preparation of obituaries.
• Assist location management, sales, family service counselors, and payroll as needed.
• Act as backup to the receptionist.
• Greet family members and friends.
• Communicate client families’ needs promptly and accurately to the appropriate staff member.
• Convey concern and empathy to client family members at all times.
• Respond to customer inquiries by telephone, internet, and in person.
• Maintain professional and cooperative relationships with the county clerk, medical examiner, and physicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED