Field Operations Specialist

The Descartes•Toronto, ON

4d•CA$40,000 - CA$50,000•Remote

About The Position

The Field Operations Specialist ensures a seamless customer experience by supporting the operational backbone of the sales process from trial setup and order processing through account maintenance and renewals. This role exists to improve accuracy, responsiveness, and operational efficiency while enabling Sales, Customer Support, and Technical teams to deliver an exceptional customer journey.

Requirements

Strong attention to detail with the ability to manage high-volume administrative and operational tasks accurately.
Supporting order processing, customer onboarding, billing operations, or sales operations workflows.
Ability to manage multiple priorities while maintaining responsiveness and accuracy in a fast-paced environment.
Comfortable working across multiple internal systems and tools to maintain customer records and account information.
Strong problem-solving and troubleshooting skills with the ability to coordinate across teams to resolve issues efficiently.
Effective written and verbal communication skills with a customer-service mindset.
Ability to interpret contracts, subscription details, payment terms, and operational documentation accurately.
Proactive and organized approach to managing recurring tasks, reporting, and follow-ups.

Nice To Haves

Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
Coachable: Open to feedback, willing to adapt, and continuously improving through learning.

Responsibilities

Ensure 98%+ accuracy in customer setup, order processing, billing information, and profile configuration across internal systems.
Enable timely and seamless customer onboarding by completing all trial and new customer setups within established service-level timelines.
Maintain accurate and up-to-date customer account records, reducing renewal delays and billing discrepancies.
Respond to internal operational inquiries related to subscriptions, and account changes within agreed response times.
Improve operational efficiency by proactively identifying process gaps, reducing manual errors, and supporting workflow improvements.
Support successful renewal cycles by ensuring billing and account details are validated and updated ahead of renewal dates.
Collaborate effectively with Sales, Customer Support, and Technical teams to resolve customer access, profile, and subscription issues quickly and professionally.