Field Operations Specialist

Progress Residential•Atlanta, GA

2d•Onsite

About The Position

As a leading property manager of single-family rental homes nationwide, Progress Residential takes great pride in creating an enjoyable living experience for its residents and an empowering, people-first culture for its team members. This role ensures Progress homes are secure and in a marketable leasing condition. The Field Operations Specialist (FOS) is responsible for walking vacant homes, performing home inspections, and re-keying homes prior to resident move-in, ensuring that vacant Progress homes are ready to rent. This role requires basic maintenance and repair skills.

Requirements

High School Diploma or GED required.
Minimum of 1 year experience in either property management or a maintenance/inspections related field.
Must have reliable transportation.
Valid driver’s license and clean driving record required.
Always maintain valid auto insurance.
Willingness to drive safely and follow the company’s fleet driving policies.
Capability to prioritize workload in a fast-paced work environment.
Ability to work without direct supervision, adhere to the provided schedule, and efficiently complete all assigned tasks within the designated timeframe.

Nice To Haves

Property maintenance and repair skillset preferred.
Experience in customer service preferred.
Comfortable with Technology (Salesforce and Yardi knowledge a plus).

Responsibilities

Walks assigned homes to ensure that vacant on-market homes are move-in ready.
Conducts quality control, move-in inspections, home curation, and cataloging.
Demonstrates basic maintenance and repair skills such as minor repairs to home (changing smoke detector batteries, light bulbs, filters, winterization, etc.).
Prepares home for scheduled move-in by identifying any issues, removing signage, re-keying and managing keys, reprograming garage remotes, etc.
Submits vacant service requests, as needed.
Performs light cleans to ensure asset shows well and is prepared for new resident, such as sweeping, wiping surfaces, trash removal, etc., as applicable.
Verifies utilities are connected which may include meeting utility vendors at homes to allow access.
Ensures Smart Home systems are operational and follows Lock and Security Device Policy.
Installs/Removes portable self-show lockboxes, as applicable.
Inspects homes for scam activity and ensures marketing home materials are present, to include fraud signs.
Performs occupancy checks, as needed, on eviction homes or those suspected of skip or trespasser; to include taking photos and communicating home status to applicable team members.
Posts notices on home and communicates status with photos to applicable team members.
Appears at eviction lockouts, as needed.
Follows Fleet vehicle maintenance schedule, keep an organized and clean vehicle/workspace, and manage Fleet inventory within company guidelines.
May also be responsible for administrative functions in customer service.