Field Operations Manager, Starlink

SpaceX•Hawthorne, CA

12d

About The Position

The Field Operations Manager, known internally as the Consumer Sales Operations Manager, is the execution lead for in-market channel programs. This role supports omnichannel marketing managers by leading field vendor logistics and operations, ensuring effective execution and compliant, on-brand retail presence, and driving in-store activation program success. The scope includes merchandising and compliance audits, sourcing and managing field vendors, executing display refreshes and resets, and managing third-party logistics for assisted-selling programs. The role is part of the global retail marketing team and partners daily with omnichannel marketing managers. It is accountable for delivering plans in market and requires regular travel to markets, retail partners, and vendor sites during launch and audit windows. Work hours flex across regions and peak campaign calendars, with some early or late calls expected. The position also requires managing variable field and logistics spend against an approved budget and following brand, safety, and data-handling standards when directing vendors and handling store or partner information. International travel is required, along with a valid passport.

Requirements

Bachelor’s degree.
At least 6 years of experience in field marketing, retail execution, merchandising operations, or trade marketing.
Hands-on experience running audits, display resets, or vendor-managed field programs.
Proven ability to work with marketing stakeholders and cross-functional partners.
Ability to travel to markets and vendor sites, including during peak retail windows.
Ability to manage variable field and logistics spend against an approved budget and explain variances.
Must follow brand, safety, and data-handling standards when directing vendors and handling store or partner information.
Valid passport and ability to travel internationally for vendor qualification and launch support.
Must meet the stated U.S. government export-regulation eligibility requirements or be eligible to obtain the required authorizations.

Nice To Haves

Experience supporting global or multi-region channel or omnichannel marketing teams.
Experience in consumer electronics, networking connectivity, or similar categories.
Experience selecting and managing third-party merchandising or 3PL partners.
Working knowledge of planograms, POS, retail compliance, and basic inventory flow.
Familiarity with photo-audit platforms, shared execution trackers, and light compliance reporting.
Experience with assisted-selling and demo programs.
Exposure to retail partner operations, distributor execution, or brand-standard enforcement.
Ability to write clear scopes of work, service level agreements, and exception reports for non-technical stakeholders.

Responsibilities

Design and run merchandising and compliance audits covering planogram adherence, display quality, POS placement, display compliance, and brand standards, using comparable regional scorecards and photo evidence.
Convert audit results into corrective actions with retailers, distributors, and marketing owners, and track trends indicating fixture, supply, or training gaps.
Forecast, order, and manage repair and maintenance parts for displays across multiple displays and retailers.
Source, qualify, and contract field-merchandising, audit, and installation vendors for priority global regions; maintain coverage maps, rate cards, and SLAs, and drive consistent execution.
Run local sourcing or RFPs when a global vendor cannot serve a market, and onboard vendors to brand guidelines, installation sheets, safety rules, photo standards, and reporting tools.
Schedule and supervise installs, refreshes, and teardowns; manage material handoffs so inventory arrives before crews; and close each wave with completion proof and an exception log.
Manage third-party labor teams supporting assisted-selling programs and multiple initiatives.
Set inventory minimums and replenishment rules by region and program, and manage 3PL SLAs, damage, cost per kit, and availability for marketing deployment.
Join campaign planning early enough to identify lead-time, cost, and execution risks, and report status through the marketing team’s review cadence.
Provide field insights to omnichannel marketing managers for continuous improvement planning.
Manage variable field and logistics spend against an approved budget and explain variances.
Follow brand, safety, and data-handling standards when directing vendors and handling store or partner information.