Field Operations Manager, Starlink

SpaceX•Hawthorne, CA

11d

About The Position

The Field Operations Manager, known internally as the Consumer Sales Operations Manager, is the execution lead for in-market Starlink channel programs. The role supports omnichannel marketing managers by leading field logistics and vendor operations, ensuring successful execution, on-brand retail presence, and effective in-store activation programs. Its scope includes merchandising and compliance audits, sourcing and managing field vendors, display refreshes and resets, and third-party logistics for assisted-selling programs. The position is part of the global retail marketing team, works daily with omnichannel marketing managers, and is accountable for delivering plans in market. Regular travel to markets, retail partners, and vendor sites is required during launch and audit windows. The manager also oversees display repair and maintenance parts, vendor sourcing and onboarding, installation schedules, material handoffs, assisted-selling labor teams, regional inventory rules, and 3PL service levels. The role contributes field insights to continuous improvement and flags lead-time, cost, and execution risks during campaign planning. Work hours may flex across regions and peak campaign calendars, including some early or late calls with global stakeholders.

Requirements

Bachelor’s degree.
At least 6 years of experience in field marketing, retail execution, merchandising operations, or trade marketing.
Hands-on experience running audits, display resets, or vendor-managed field programs.
Proven ability to work with marketing stakeholders and cross-functional partners.
Ability to travel to markets and vendor sites, including during peak retail windows.
Ability to manage variable field and logistics spending against an approved budget and explain variances.
Must follow brand, safety, and data-handling standards when directing vendors and handling store or partner information.
A valid passport and ability to travel internationally are required for vendor qualification and launch support.
Must meet U.S. export-control eligibility requirements: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations.

Nice To Haves

Experience supporting global or multi-region channel or omnichannel marketing teams.
Experience in consumer electronics, networking connectivity, or similar categories.
Experience selecting and managing third-party merchandising or 3PL partners.
Working knowledge of planograms, POS, retail compliance, and basic inventory flow.
Familiarity with photo-audit platforms, shared execution trackers, and light compliance reporting.
Experience with assisted-selling and demo programs.
Exposure to retail partner operations, distributor execution, or brand-standard enforcement.
Ability to write clear scopes of work, service level agreements, and exception reports for non-technical stakeholders.

Responsibilities

Design and run merchandising and compliance audits covering planogram adherence, display quality, POS placement, display compliance, and brand standards, using comparable scorecards and photo evidence across regions.
Translate audit results into corrective actions with retailers, distributors, and marketing owners, and track trends that indicate fixture, supply, or training gaps.
Forecast, order, and manage repair and maintenance parts for displays across multiple displays and retailers.
Source, qualify, and contract field-merchandising, audit, and installation vendors for priority global regions; maintain coverage maps, rate cards, and SLAs, and drive consistent execution.
Run local sourcing or RFPs when a global vendor cannot serve a market, and onboard vendors to brand guidelines, installation sheets, safety rules, photo standards, and reporting tools.
Schedule and supervise installations, refreshes, and teardowns; manage material handoffs so inventory arrives before crews; and close each wave with completion proof and an exception log.
Manage third-party labor teams supporting assisted-selling programs and multiple initiatives.
Set inventory minimums and replenishment rules by region and program, and manage 3PL SLAs, damage, cost per kit, and availability for marketing deployment.
Join campaign planning early to identify lead-time, cost, and execution risks, and report status through the marketing team’s review cadence.
Provide field insights to omnichannel marketing managers for continuous improvement planning.
Manage variable field and logistics spending against an approved budget and explain variances.
Follow brand, safety, and data-handling standards when directing vendors and handling store or partner information.
Travel to markets and vendor sites, including internationally and during peak retail windows, for vendor qualification and launch support.