Play It Again Sports and Music Go Round Field Operations Manager

Winmark Corporation•Plymouth, MN

18d•$65,000 - $90,000•Hybrid

About The Position

Winmark Corporation, a nationally recognized franchisor of Once Upon A Child®, Plato’s Closet®, Play It Again Sports®, Music Go Round® and Style Encore®, is seeking a Field Operations Manager. This role supports franchisees by traveling (30% travel) to offer in-store support and help have a positive impact on communities throughout North America. Winmark offers fantastic benefits and work/life harmony, emphasizing a career-focused environment where taking care of people is a top priority. The Field Operations Manager will work collaboratively with passionate individuals to cultivate strong relationships and make a sustainable impact. The position is based at Winmark’s Plymouth, Minnesota location, with travel to franchise store locations. The annual salary is $65,000 - $90,000 DOQ, plus discretionary profit-sharing and a great benefits package. The purpose of this role is to provide world-class support to all franchisees within an assigned region, offering business operations consulting, constructive feedback, and focusing on improved operational and financial performance for continued region and brand growth.

Requirements

4-year degree in business management or related field required, or equivalent experience.
4+ years of prior retail management, with merchandising and inventory management experience.
Excellent leadership and communication skills, along with strong organizational, and time management skills required.
Must be able to work independently.
Must display a high degree of professionalism, confidentiality, ethical standards, tact, and diplomacy in all interactions with franchisees.
Approximately 30% travel required.
Must have valid driver’s license, ability to travel in United States and Canada.

Nice To Haves

Experience in P&L, balance sheet, and/or financial analysis is beneficial.

Responsibilities

Conduct onsite and virtual store visits, in addition to other support and communication methods, to work closely with franchisees to execute sound operational strategies by following the brand standards and model as outlined in their franchise agreement.
Provide verbal and written documentation relating to all operational and financial issues.
Perform a comprehensive analysis of franchisees’ business to identify problems, and act as the primary contact for communication to ensure compliance.
Provide evaluation and education to franchisees relating to their business results individually and with comparison to system wide performance.
May participate in and conduct region meetings.
Ensure the monitoring, management, and adherence to financial and legal responsibilities (such as brand standards, ongoing fees, renewals, etc.) of designated franchisees.
Serve as the liaison with relevant corporate staff to achieve desired outcome.
Track all pertinent store support activities in CRM for assigned region to ensure store support expectations and documentation.
Promote Winmark’s mission to provide Resale for Everyone® and foster productive working relationships with franchisees.
Serve as a liaison between the various departments within the corporate office and franchisees.
Inform manager of issues requiring immediate attention, and keep management informed of ongoing status of entire region (i.e. assessment of concept expansion, store profit, educational needs, and problem areas) through periodic reports.
Participate in training for franchisees including the development of curriculum and ongoing assessment of program.
Attend and participate in leading sessions during the annual conference.
Provide assistance with special projects as assigned (i.e. conference planning, workshop development, publication design).