Field Operations Foreman (DSS North - Gillette, WY)

Wyoming Machinery Company•Gillette, WY

12d•Onsite

About The Position

Participate in and oversee field service project operations to meet established field department goals demonstrate leadership, safety, integrity, teamwork, quality and urgency in the performance of one’s functions. Ensure the goals of customer satisfaction, market dominance and profitability are achieved. Involved in project documentation, resource planning, capital equipment suggestions, safety, and customer interface with ongoing projects. Perform maintenance and repair work related to the project. Provide project supervision to various levels of technicians. Train employees, set project goals and assist the team in meeting quality goals/standards. Respond to client or customer requests for service in a timely manner. Review and present monthly project reports. Interact with Engineers to source required technical information. Ensure effective job execution to meet established cost and duration schedules are met all while maintaining high quality of workmanship minimizing rework. Ensure proper direction and supervision of activities in the assigned area to maintain effective utilization of personnel and machinery. Determine the need and coordinate actions required to maintain standards of efficiency, quality and safety in field areas. Travel to sites. Participate in the Continuous Improvement process, making sure new ideas are generated, worked and implemented, and any roadblocks are eliminated. Initiate and conduct process improvement dialogs with Supervisors, Team Leads and team members. Participate in root cause analysis/resolution on all forms of loss, i.e., safety, quality, production, etc. Perform periodic audits for safety behavior, quality, standard work, and productivity of field team members. Coordinate material, equipment, manpower, safety, risk mitigation and quality as well as meeting customer requirements. Provide work direction, assist with problem solving and coordinate with other departments. Adhere to established standards, policies and practices relating to quality, work execution, safety, MSHA regulation in performing assigned duties. Other duties as assigned.

Requirements

High School diploma or equivalent
Driver’s license in good standing
Knowledge of removal and repair of components of large mining equipment
Communication skills and professionalism are critical
Skills in project management and customer relations
Exposed to dirt, grease, dust, noise, chemicals, paints and other elements
Exposed to extreme temperatures
Heavy lifting – up to 50 lbs
Prolonged walking, sitting and standing
Working in elevated position, climbing, bending, stooping, and pulling
Use of all necessary personal protective equipment
Use hands for simple grasping, pushing, pulling and fine manipulation
Use feet frequently in repetitive movement
Up to 85% travel, overtime and varying schedules

Nice To Haves

Minimum of three (3) years’ Caterpillar Dealer experience in repairing large mining equipment

Responsibilities

Oversee field service project operations
Ensure customer satisfaction, market dominance and profitability
Project documentation
Resource planning
Capital equipment suggestions
Safety
Customer interface with ongoing projects
Perform maintenance and repair work related to the project
Provide project supervision to various levels of technicians
Train employees
Set project goals
Assist the team in meeting quality goals/standards
Respond to client or customer requests for service in a timely manner
Review and present monthly project reports
Interact with Engineers to source required technical information
Ensure effective job execution to meet established cost and duration schedules
Maintain high quality of workmanship minimizing rework
Ensure proper direction and supervision of activities in the assigned area
Maintain effective utilization of personnel and machinery
Determine the need and coordinate actions required to maintain standards of efficiency, quality and safety in field areas
Travel to sites
Participate in the Continuous Improvement process
Initiate and conduct process improvement dialogs with Supervisors, Team Leads and team members
Participate in root cause analysis/resolution on all forms of loss, i.e., safety, quality, production, etc.
Perform periodic audits for safety behavior, quality, standard work, and productivity of field team members
Coordinate material, equipment, manpower, safety, risk mitigation and quality as well as meeting customer requirements
Provide work direction
Assist with problem solving
Coordinate with other departments
Adhere to established standards, policies and practices relating to quality, work execution, safety, MSHA regulation in performing assigned duties
Other duties as assigned