Field Operations Associate - 1st Shift - $23.90/hr

Stryker•Novi, MI

5d•Onsite

About The Position

The Field Operations Associate is responsible for inspecting products, managing inventory records, and ensuring compliance with specifications. This role involves investigating customer complaints, problem-solving discrepancies, and coordinating with various internal and external teams to ensure timely delivery and customer satisfaction. The associate will also be responsible for delivering equipment to customer sites and maintaining a clean and organized work environment.

Requirements

2+ years of experience
High School diploma or equivalent
Valid Driver’s license with good driving record
Ability to lift, push, pull and carry up to 50 lbs.
Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed

Nice To Haves

Warehouse/Inventory Control experience in a demanding and fast-paced environment
Associates Degree

Responsibilities

Inspect products and keep record of damaged, defective, shortages of, movement of and expired products using computer systems
Check inventory records to determine availability of requested products
Compile and inspect incoming/outgoing kits for compliance with specifications and usage
Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
Confer with distribution, sales, shipping, warehouse, or common carrier personnel to expedite or trace deliveries
Investigate customer complaints and track service levels/problem solve any discrepancies
Work with internal resources for alternative product obtainment (e.g., loaner bank, other warehouses, consignments)
Deliver equipment to customer sites and arrange merchandise for transport (on delivery and return)
Organize, retrieve, or place goods from/into stock received multiple sources
Complete other duties as assigned