Field Operations Associate

Stryker • Fremont, CA

4d • Onsite

About The Position

The Field Operations Associate is responsible for distributing products and services for representatives and customers. The role includes order entry, picking, shipping, tracking, usage, and processing incoming orders for materials, merchandise, and services. The associate may notify customers about receipts, shipments, and delays; prioritize urgent requests; ensure shipments are complete; process returns; and maintain accurate inventory records through cycle counting and inventory utilization.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience.
• Ability to lift, push, or pull up to 50 lbs.
• Driver license with a good driving record.

Nice To Haves

• Delivery, warehouse, or inventory control experience.
• Associate’s degree.

Responsibilities

• Inspect incoming and outgoing products, stock, and kits for damage, defects, shortages, or compliance with specifications, and report issues as needed.
• Track and manage inventory levels through cycle counts, usage records, and coordination with internal departments to ensure availability and timely replenishment.
• Process product orders and maintain accurate account records, including data entry, reporting, and filing.
• Coordinate shipments and delivery logistics with drivers, distribution, warehouse, and carrier personnel; assess and troubleshoot delivery issues.
• Support quality control initiatives and safety regulations by maintaining clean, organized workspaces and properly handling materials and equipment.
• Address and investigate customer complaints and service level discrepancies, offering resolution and reporting outcomes.
• Organize, retrieve, and stock goods, including surgical kits, from various sources, ensuring timely setup and shipment.
• Participate in an on-call rotation and assist with alternative product sourcing, including loaner banks, consignments, and inter-warehouse collaboration.
• Inform customers of receipts, shipments, and delays; prioritize urgent requests; ensure shipments are complete; and process returns.
• Maintain accurate inventory tracking and records, perform warehouse inventory cycle counts, and optimize inventory utilization.

Benefits

• Benefits are offered; specific benefits are not listed.
• Bonus eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED