Field Operations Associate

Stryker•Fremont, CA

2d•Onsite

About The Position

The Field Operations Associate is responsible for distributing products and services to representatives and customers. The role includes order entry, picking, shipping, tracking, and usage, as well as processing incoming orders for materials, merchandise, and services. The associate communicates receipt, shipping, and delay information to customers; prioritizes urgent requests; ensures shipments are complete; processes returns; and maintains accurate inventory records and warehouse cycle counts while optimizing inventory utilization. The position inspects products, stock, and kits; tracks inventory and coordinates replenishment; processes orders and maintains account records; and coordinates shipment and delivery logistics. It also supports quality-control and safety practices, investigates customer complaints and service discrepancies, organizes and stocks goods including surgical kits, and participates in an on-call rotation. The associate may help source alternative products through loaner banks, consignments, and coordination with other warehouses. This is an onsite role in Fremont, California, with a Monday–Friday schedule from 8:30 AM to 5:00 PM and no travel required.

Requirements

High school diploma or equivalent.
At least 2 years of relevant experience.
Ability to lift, push, or pull up to 50 pounds.
Driver license and good driving record.

Nice To Haves

Delivery, warehouse, or inventory control experience.
Associate’s degree.

Responsibilities

Inspect incoming and outgoing products, stock, and kits for damage, defects, shortages, or compliance with specifications, and report issues as needed.
Track and manage inventory through cycle counts, usage records, and coordination with internal departments to ensure availability and timely replenishment.
Process product orders and maintain accurate account records, including data entry, reporting, and filing.
Coordinate shipments and delivery logistics with drivers, distribution, warehouse, and carrier personnel; assess and troubleshoot delivery issues.
Support quality-control initiatives and safety regulations by maintaining clean, organized workspaces and properly handling materials and equipment.
Address and investigate customer complaints and service-level discrepancies, offer resolutions, and report outcomes.
Organize, retrieve, and stock goods, including surgical kits, from various sources, ensuring timely setup and shipment.
Participate in an on-call rotation and assist with alternative product sourcing, including loaner banks, consignments, and inter-warehouse collaboration.
Distribute products and services to representatives and customers through order entry, picking, shipping, tracking, and usage.
Inform customers about receipt, shipping, and delays; prioritize urgent requests; ensure shipments are complete; and process returns.