Field Operations Associate

Aerotek•North Charleston, SC

About The Position

The Field Operations Associate, referred to in the description as the Customer Support Associate (CSA), ensures that contract employees, clients, and local sales teams receive human resources, payroll, benefits, accounting, and administrative support. The role provides front-office customer service and serves as the primary liaison with the corporate office on accounting-related matters. The CSA supports payroll and timecard processing, contractor onboarding and benefits, unemployment and workers’ compensation processes, commission and invoicing issue resolution, and the upkeep of office records and supplies. The role also carries out supervisory responsibilities in accordance with organizational policies and applicable laws, with the goal of providing a high level of service to internal and external customers and employees.

Requirements

At least 2 years of experience in a customer-service-related position.
Ability to prioritize, organize, problem-solve, and meet deadlines and goals.
Ability to communicate effectively and provide proper follow-up.

Nice To Haves

BA/BS degree in Human Resources, Business, or Accounting.

Responsibilities

Provide front-office customer service by answering telephones and staffing the reception desk.
Complete internal payroll and manage payroll processing, including sorting, stuffing, and mailing payroll.
Manage timecard audits and collection, including contacting contractors or clients about missing timecards, using PeopleSoft and AHCS.
Audit Time and Audit Billing reports.
Manage distribution and explanation of expected and actual commission numbers and resolve spread- and commission-related issues.
Ensure timecards for AHCS exception accounts are submitted to the corporate associate in a timely manner.
Manage unemployment claims and hearings.
Manage the workers’ compensation program, including education, filing claims, and identifying alternate light-duty locations.
Resolve payroll and invoicing issues, including adjustments, lost checks, and invoice issues.
Manage filing and maintain an adequate supply of pre-employment packets.
Complete pre-employment paperwork with contractors.
Manage contractor and internal benefits programs.
Ensure accurate and timely entry of starts and finishes in PeopleSoft and audit New Starts reports.
Manage the HR folder process.
Promote direct deposit, electronic deposit, and CashPay to contractors and clients.
Manage use of DHL or FEDEX.
Ensure timely processing of tax credit forms.
Maintain adequate administrative and galley supplies.
Manage the P Card account.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, supporting high-quality service to internal and external customers and employees.