Field Office Technician

rockITdata•Fort Shafter, HI

9d•Onsite

About The Position

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. rockITdata is seeking a Field Office Technician to join our team. This role will provide onsite technical support and assistance by deploying to field offices of a large federal program. Responsibilities include conducting network performance evaluations, checking conference room equipment, supporting end-user devices, and ensuring compliance with USACE IT policies. The Field Office Technician will also assist with IT equipment disposal training and supports onsite personnel with IT issue ticketing.

Requirements

Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field
4 years of experience in IT and/or field/user support roles.
Must have strong technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
Possesses strong problem-solving, analytical, communication, and interpersonal skills with the ability to manage multiple tasks effectively.
Must be proficient in remote support tools and ticketing systems and must be willing to travel.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
Familiar with Government IT environment and policies
Ability to obtain a Secret Clearance