Field Service Technician for Office Equipment

Computer Task Group, Inc•Fort Benning, GA

1d•Onsite

About The Position

This role involves providing onsite technical support for customer devices within a large facility environment. The Field Service Technician will be responsible for installing, operating, maintaining, repairing, and modifying printers, imaging products, and related equipment. This includes delivering and installing printer supplies, performing maintenance services, troubleshooting technical issues, and conducting technical analysis. The technician will also assess customer needs, respond to service calls within SLA commitments, maintain customer communication, and train customers on equipment usage. Additionally, the role requires completing service documentation, managing local parts inventory, collecting meter readings, supporting print technology implementations, conducting fleet assessments, and serving as the primary onsite customer contact for service-related matters. A professional appearance and positive customer-focused attitude are essential.

Requirements

3-5 years of Printer, Break/Fix experience
Valid driver's license and no more than one moving violation in the past three years
Strong electro-mechanical aptitude.
Excellent troubleshooting and diagnostic skills.
Ability to repair and maintain printers, hard-copy devices, and imaging equipment.
Knowledge of electrical, mechanical, and print quality specifications.
Strong customer service and communication skills.
Ability to manage multiple service calls and prioritize workload effectively.
Experience working within ticketing, dispatch, and service management systems.
Inventory management and parts tracking experience.
Ability to conduct technical training and end-user support sessions.
Strong organizational skills and attention to detail.
Ability to work independently in a customer-facing environment.
High School Diploma or GED required.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Government background check required.

Nice To Haves

DOD Clearance is an asset
Technical training, vocational certification, or related coursework in electronics, mechanical systems, information technology, or a related field preferred.

Responsibilities

Provide onsite technical support for customer devices within a large facility environment.
Install, operate, maintain, repair, and modify printers, imaging products, and related equipment.
Deliver and install printer supplies and consumables.
Perform scheduled and remedial maintenance services to ensure equipment operates within published specifications.
Troubleshoot technical issues, diagnose equipment failures, and determine appropriate corrective actions.
Conduct technical analysis of product implementations, modifications, and enhancements according to customer requirements.
Assess customer product needs and recommend solutions that align with operational requirements.
Respond to dispatched service and supply calls within established Service Level Agreement (SLA) commitments.
Maintain regular communication with customers regarding service status, estimated arrival times, and issue resolution.
Train customers on proper equipment usage, features, and basic troubleshooting procedures.
Conduct product briefings and technical training sessions for customers, vendors, and company representatives.
Complete all required service documentation, including call acceptance, status updates, closures, debriefs, and parts tracking.
Manage local parts inventory and ensure accurate inventory control and reporting.
Collect and report meter readings as required.
Support print technology implementations and deployments in partnership with Operations and Project teams.
Conduct printer fleet assessments and provide recommendations to optimize device performance and utilization.
Serve as the local onsite representative and primary customer contact for service-related matters.
Maintain a professional appearance and positive customer-focused attitude at all times.
Perform additional duties, special projects, and responsibilities as assigned.