Field Marketing Operations Manager

PEPL•Atlanta, GA

4h•Onsite

About The Position

The Field Marketing Operations Manager serves as the operational backbone of the Local School Marketing (LSM) program. This individual owns the systems, processes, and reporting that enable effective execution at scale, creating visibility into plan submissions, tracking Franchise Owner (FO) compliance with marketing investment requirements, and maintaining clean, audit-ready records. The role is responsible for continuously refining operational processes by leveraging category best practices and proven Franchise business approaches to drive efficiency, innovation, and scalability. By building and managing the operational infrastructure of LSM, this role allows Field Marketing Managers to focus on coaching and driving stronger marketing outcomes at the school level. This role is based in Atlanta in our Support Center office and reports to the Director, Field Marketing.

Requirements

8+ years of experience in marketing operations, franchise operations, program management, or a related field
Proven ability to build and manage complex, high-volume operational processes (franchise or multi-location experience strongly preferred)
Strong project management skills, with experience using tools such as Asana, Monday.com, or similar platforms
Highly organized and detail-oriented, with the ability to manage multiple priorities and stakeholders simultaneously
Strong communication skills, with the ability to translate complex processes into clear, actionable guidance
Collaborative and solutions-oriented, with a focus on enabling others rather than creating unnecessary complexity
Bachelor’s degree in Marketing, Business Administration, or a related field

Responsibilities

Own the end-to-end workflow for annual Local School Marketing plan submissions across 560+ schools, including templates, timelines, approval routing, and documentation
Build and maintain scalable systems to manage high-volume plan submissions with accuracy and consistency
Serve as the single source of truth for plan submission status, ensuring real-time visibility into submitted, pending, and non-compliant schools
Equip Field Marketing Managers with standardized templates, toolkits, and clear process guidance for each planning cycle
Identify operational inefficiencies and recommend process improvements to enhance team effectiveness and the Franchise Owner experience
Track and report on Franchise Owner compliance with required local marketing investment across all markets
Develop and maintain dashboards and roll-up reporting for Marketing and Franchise Relations leadership
Proactively identify compliance risks and partner with Field Marketing and Franchise Support to resolve issues early
Maintain accurate, audit-ready records of marketing plans, approvals, spend commitments, and compliance status
Proactively identify and drive opportunities for innovation and continuous improvement across the function to enhance performance, efficiency, and business outcomes.
Champion a culture of continuous improvement by challenging the status quo, testing new ideas, and scaling successful initiatives.
Leverage data, insights, and emerging trends to inform innovation efforts and optimize execution.
Partner with Franchise Support, Finance, and Legal/Compliance to ensure alignment with franchise agreement requirements
Partner with Commercial + Marketing team to support development of local school programs and toolkits
Serve as the operational liaison between Field Marketing and key partners, including Finance (budget tracking), IT (systems and tools), and Business Analytics (reporting)
Support onboarding of new Franchise Owners into the LSM program, ensuring clear understanding of expectations, tools, and processes