Field Manager (2024)

Kooner Fleet Management Solutions•Houston, TX

8h•$90,000 - $120,000•Hybrid

About The Position

The Field Manager leads and supports a team of field technicians who service and maintain client-owned fleets. This role is responsible for technician hiring, training, performance management, and day-to-day KPIs to ensure high-quality, compliant, and timely service delivery. The Field Manager oversees maintenance and repair activities, drives adherence to service standards and safety protocols, troubleshoots complex service issues, and partners with clients and vendors to resolve challenges. Increasingly, this role is also a data-informed one. The Field Manager is expected to track, interpret, and act on operational metrics – not just manage what's in front of them. They use performance data to identify patterns, hold technicians accountable to measurable standards, and surface trends to leadership before they become problems.

Requirements

5-7 years’ experience leading Fleet Maintenance teams.
Minimum 7 years’ experience of fleet maintenance and repair as a heavy-duty diesel technician.
Demonstrated experience using data and reporting tools to manage team performance – not just reviewing reports, but acting on them
Strong analytical skills with expertise in researching, interpreting, data management, and report generation.
Demonstrated ability to build and continuously motivate highly effective teams.
Experienced with creating standardized operating procedures and streamlining processes.
Specialized understanding of maintenance procedures and general knowledge of industry regulations (e.g. EPA, DOT, OSHA) to ensure compliance.
Solid project management, resource planning, oral and written communication skills.
High degree of autonomy, yet team oriented with ability to work cross-functionally within the Kooner FMS organization.
Proficiency with computers, including MS Office Suite and Fleet System software.
High School diploma or equivalent required.

Responsibilities

Manage technician hiring, onboarding, training, coaching, performance reviews, discipline, and timecard approval/overtime authorization
Set clear, measurable performance expectations for each technician and conduct regular one-on-ones tied to KPI performance data
Conduct regular training sessions with mobile technicians on processes, service standards, safety protocols, client expectations, and company policies – ensuring the team is aligned, informed, and performing consistently
Maintain an ongoing preventive and corrective maintenance program that sets the standard for service excellence
Serve as a remote technical resource for complex service issues; diagnosing problems, guiding technicians through repairs, and escalating to vendors or specialists when needed
Ensure mobile technicians are executing client service agreements to standard, including scheduled maintenance, inspections, and repair work, and hold the team accountable to scope, quality, and turnaround expectations
Monitor service completion rates and quality across client accounts; identify patterns in missed, delayed, or substandard work and address them directly with the technician
Provide clients and internal leadership with data-backed recommendations on service gaps, recurring equipment issues, or vendor performance; acting as the informed voice between the field and the client
Assist in parts purchasing and inventory management; track parts usage trends to flag unusual consumption or vendor quality issues
Own daily and weekly operational reporting – work order completion, parts inventory, repair activity, and safety performance – and ensure data is accurate, timely, and complete in the fleet maintenance system
Track and act on key technician performance metrics: first-time fix rate, callback rate, average repair time, and overtime hours; use that data to coach, recognize, and manage performance
Monitor fleet-level KPIs including vehicle uptime/downtime, PM compliance rates, and out-of-service percentages; report trends to leadership and flag issues proactively
Leverage GPS and telematics data (Samsara or equivalent) to validate technician activity, identify idle time, and surface route or response time issues
Perform root cause analysis on recurring service issues using repair history and field data; recommend remediation and escalate with supporting evidence
Serve as a key operational point of contact for clients, resolving service challenges and communicating proactively on fleet status
Analyze service issues in collaboration with vendors and perform root cause analysis; escalate as needed with supporting data