Field Maintenance Technician, HOA

PMP Management•Laguna Beach, CA

16d•$28 - $33•Onsite

About The Position

UpKept Services is seeking a skilled Field Service Technician to deliver high-quality residential maintenance and repair services on behalf of homeowner associations (HOAs) and community associations managed by UpKept Services clients. Reporting to the Maintenance Director, the Technician responds to work orders, performs preventive maintenance, coordinates with approved trade partners, and represents UpKept Services with professionalism in every community interaction. UpKept Services is the maintenance and construction division of the Odevo US family of companies, operating in Charlotte, Tampa, and expanding into new markets.

Requirements

High school diploma or GED equivalent
2+ years of hands-on experience in residential or commercial maintenance, facilities, or a related trade
Strong general maintenance background, including hands-on experience in at least two trades and the ability to troubleshoot basic plumbing, electrical, HVAC, carpentry, and painting issues
Valid driver’s license with a clean driving record; reliable transportation required
Ability to read and interpret work orders, basic schematics, and scope documents
Comfortable using mobile technology for work order management, timekeeping, and communication
Physical ability to lift up to 50 lbs, work at heights, and operate in varying outdoor conditions

Nice To Haves

Experience working in HOA, multi-family, or community association environments
Familiarity with CINC or similar property management software
Trade certification(s) in HVAC, electrical, plumbing, or a related discipline
Bilingual (English/Spanish) a plus in select markets

Responsibilities

Take ownership of assigned work orders from initial assessment through completion and closeout, working independently while escalating for support when needed
Respond to reactive maintenance requests within assigned service-level timelines
Test completed repairs to confirm proper function, and leave the work area clean and safe before closing the work order
Complete assigned work orders accurately in the work order management platform, including labor time, materials used, photos, and notes
Accurately track materials, receipts, and labor, and notify the Maintenance Director before continuing with any work expected to exceed the approved Not-to-Exceed (NTE) amount
Identify any change to the original scope of work and obtain approval from the Maintenance Director before proceeding with out-of-scope work
Proactively communicate delays, parts needed, access issues, return visit needs, and changes in scope to the Maintenance Director and community manager as applicable.
Perform routine inspections and preventive maintenance tasks as assigned across community common areas
Document findings and report deferred maintenance items, safety concerns, and larger repair needs observed on site for Director review
Support seasonal maintenance programs, including HVAC filter changes, irrigation walkthroughs, and lighting checks
Serve as on-site point of contact for approved trade partners when overseeing subcontracted work
Verify trade partner work quality before closing associated work orders
Report trade partner performance issues to the Maintenance Director promptly
Log all time accurately in the UKG timekeeping system daily
Maintain vehicle, tools, and equipment in clean, organized, and safe working condition
Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies
Retain work order records and supporting documentation in accordance with the company’s five-year retention policy
Deliver a high standard of customer service in all interactions with community managers, residents, board members, and vendors, treating each with courtesy and professionalism
Represent UpKept Services brand standards in appearance, communication, and conduct at all times
Communicate job status updates proactively to the Maintenance Director or community manager as applicable