Field IT Support Specialist
About The Position
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Requirements
- Degree in Computer Science or related field is preferred, or equivalent experience
- 5 years of IT Support experience is preferred
- Excellent written and verbal communication skills
- Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity
- Good team player, self-starter, fast learner, problem solver
- Ability to work independently
Nice To Haves
- Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred
Responsibilities
- Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
- Provide software support and local infrastructure service support (e.g., server, network and VOIP)
- Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
- Provide Tech Hut services in region
- Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
- Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
- Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
- Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
- Assist compliance teams with audit tasks
- Provide satellite office support and travel for field visits, when needed
- Support vendor management as needed
- Support IT procurement as needed
- Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
- Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
- Proactively communicate and provide updates to customers
- Provide differentiated SLAs for customer-related requests or incidents
Benefits
- Competitive salary bonus plan
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
