Field IT Support Analyst (75% US Travel)

Martin Brower•Enfield, CT

6h•Hybrid

About The Position

The Field IT Support Analyst will provide on-site and remote support for business-critical applications and hardware, resolve complex computing and networking issues, and identify and address recurring problems. This role involves supporting Martin Brower IT policies, interacting with various IT support teams, and demonstrating consistent ownership of issue resolution. The analyst will make critical business decisions, attend high-priority support calls, and stay current with evolving applications and hardware, contributing to purchasing and implementation decisions. Responsibilities include assisting with business applications like ERP and Warehouse Management Systems, troubleshooting personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices, printers, and UPS units. The role also involves leading and supporting laptop deployments, managing asset inventory, maintaining device procurement processes, installing and maintaining CAT6 cables, wireless access points, and UPS units, potentially working at heights up to 35 feet. The analyst will independently run small projects, manage resources and budgets, and develop strong relationships with business and technical partners. Additionally, they will document and escalate issues, create training materials, participate in off-hour support, and stay current with IT trends and regulations. This position requires willingness to travel to distribution centers up to 75% of the time, with other duties as assigned.

Requirements

Associate’s Degree and 3 to 4 plus years of related experience OR High School Diploma/General Education Degree (GED) and 5 plus years of specific experience.
Maintain MDFs and IDFs health and cleanliness.

Nice To Haves

Bachelor’s Degree in computer engineering, information technology, or any computer-related field.
Project management experience and/or certification.
4 plus years of previous work-related experience working in a technical support environment, specifically supporting business applications and devices.

Responsibilities

Provide on-site and remote support for business-critical applications and hardware.
Resolve complex computing and networking issues.
Identify and address recurring problems.
Escalate issues as needed.
Support Martin Brower IT policies.
Interact with various IT support teams.
Demonstrate consistent ownership of issue resolution from start to finish.
Make critical business decisions affecting user and operational capabilities.
Attend high-priority support calls.
Stay current with evolving applications and hardware.
Contribute to purchasing and implementation decisions.
Assist in resolving issues with business applications, including ERP and Warehouse Management Systems.
Monitor and troubleshoot personal computing devices, network equipment, material handling equipment (MHE) technology, handheld devices (Vocollect Headsets, XRS tablets, PDA devices (FUTURE), etc.), printers (laser, thermal, line, copiers, etc.), and UPS units.
Lead and support laptop deployment and technology packs.
Manage asset inventory.
Maintain device procurement processes.
Install and maintain CAT6 cables, wireless access points, UPS units, and other devices.
Work at heights up to 35 feet.
Independently run small projects.
Manage resources and budgets.
Develop strong relationships with business and technical partners.
Document and escalate issues.
Create training materials.
Participate in off-hour support.
Stay current with IT trends and regulations.
Willing to travel to distribution centers up to 75%.
Other duties as assigned.