Field Installation Technician
About The Position
Innovate. Empower. Make an Impact. At DecisionPoint Technologies, we connect people, data, and technology to empower faster, smarter decisions when it matters most. As a leader in enterprise mobility, barcoding, managed services, and operational technology, we help North America’s top organizations boost productivity, streamline operations, and drive resilience. Whether you're developing solutions, managing projects, or driving innovation, your work will directly impact industry leaders across retail, logistics, manufacturing, and healthcare. Join us and shape the future of operational excellence. The Field Installation Technician will install and deploy point-of-sale (POS) hardware, networking equipment, and low-voltage infrastructure at customer locations throughout the Midwest and across the United States. This is a field-based position supporting retail stores, restaurants, warehouses, and distribution centers.
Requirements
- High School Diploma or GED required
- 2–3 years of field service experience repairing mechanical and electronic hardware
- Previous experience working in hospitals, clinics, laboratories, or other healthcare environments
- Strong troubleshooting and diagnostic skills
- Experience servicing Zebra thermal printers, barcode printers, or healthcare printing solutions
- Experience supporting network-connected printing devices
- Familiarity with HIPAA requirements and working in patient-care environments
- Excellent customer service and communication skills
- Excellent written documentation skills
- Experience managing multiple service calls while maintaining organized tools and inventory
- Strong organizational and time management abilities
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Word, Excel, and Outlook
- Valid driver's license with a clean driving record
- Comfortable climbing ladders, navigating healthcare environments, and traveling throughout the assigned territory
Nice To Haves
- Certifications related to printer repair, networking, or field service are a plus.
Responsibilities
- Install, configure, and troubleshoot POS systems, PCs, printers, scanners, routers, switches, wireless access points, and related technology.
- Pull, route, terminate, and test Cat5e, Cat6, and fiber optic cabling following industry standards.
- Perform pre-installation site surveys and identify installation requirements.
- Read blueprints, floor plans, wiring diagrams, and technical documentation.
- Collaborate with Project Managers, customers, and fellow technicians to complete projects safely and on schedule.
- Troubleshoot hardware, connectivity, and installation issues in the field.
- Maintain accurate installation documentation and project reports.
- Ensure company equipment, tools, and vehicles are properly maintained.
- Deliver outstanding customer service while representing DecisionPoint Technologies professionally.
- Perform other duties as assigned by management.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Health Savings Account (HAS) and Flexible Spending (FSA) options
- Paid Time Off
- Company-Paid Holidays
- Company-Paid Short-Term and Long-Term Disability
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Monthly Technology Benefit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
