Field Installation Engineer

ScriptPro LLC•Mission, KS

1d•$24 - $26

About The Position

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada. Job Summary: As a Field Installation Engineer specializing in ScriptPro's pharmaceutical automation equipment and system solutions, you will play a crucial role in deploying and setting up advanced technology that directly impacts the efficiency and accuracy of pharmacy operations, both domestically and internationally. This position requires a blend of technical aptitude, hands-on mechanical and electrical skills, and excellent customer service, all within the specialized context of pharmaceutical automation. You will be responsible for ensuring that ScriptPro installations are completed efficiently, accurately, and to the highest standards, while maintaining a positive and professional demeanor in healthcare environments worldwide.

Requirements

2+ years of related experience in a mechanical/technology field, with experience driving a truck and pulling a trailer
Demonstrated proficiency with electrical and/or mechanical systems
Proficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking concepts
General knowledge of industry best practices and technologies related to pharmaceutical automation
Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications
Ability to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment
Ability to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments
Ability to pass DOT Physical and driving road tests
Ability to travel 85% of the time
Valid driver's license and a clean driving record, including international driving experience if applicable
Must have or be able to acquire a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries
Excellent customer service skills, particularly in a healthcare or pharmacy context
Strong problem-solving, analytical, and communication skills
Ability to multitask and prioritize tasks effectively
Positive approach, drive, and tenacity
Strong work ethics and attention to detail, especially in a regulatory environment
Ability to work independently and as part of a team, interact effectively with pharmacy staff from diverse cultural backgrounds
Commitment to continuous learning and improvement in ScriptPro technologies
Cultural sensitivity and awareness

Nice To Haves

Experience with ScriptPro systems or other pharmaceutical automation equipment
Additional technical certifications related to automation or pharmacy technology
Experience with international travel and customs procedures
Bilingual skills (French and Spanish)

Responsibilities

ScriptPro System Installation and Setup:
Perform on-site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro-specific hardware and software in various settings.
Adhere to all company policies and procedures, including safety guidelines and pharmacy-specific regulations
Mechanical and Electrical Tasks:
Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality
Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters, adapting to different electrical standards as needed
Understand and adhere to safety protocols for both mechanical and electrical work in a pharmacy setting, including international safety standards
Driving and Transportation:
Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary
Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
Ensure the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally.
Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations
Adhere to all international travel requirements and documentation standards
Technical Proficiency:
Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations
Demonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments
Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences
Utilize the Internal Knowledge Base, Installation specific SOP’s and Siebel for information, documentation and support specific to ScriptPro products
Utilize Sprout and other resources for self-advancement in ScriptPro technologies
Customer Service, Communication and Analytical Skills:
Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally. Understand the sensitive nature of pharmacy operations and the collaborative role of Field Operations to ensure ScriptPro is delivery outstanding customer service
Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively
Maintain a positive attitude and build strong rapport with pharmacy personnel and ScriptPro’s Field Operations representatives, demonstrating cultural sensitivity and awareness in all interactions
Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem-solving to ensure seamless service delivery
Proactively communicate with ScriptPro’s Field Operations regarding any on-site issues or observations that may impact pharmacy operations or service quality.
Identify and resolve technical and logistical issues specific to ScriptPro installations effectively
Use analytical skills to diagnose problems and implement solutions tailored to ScriptPro equipment, adapting to different technical environments and standards
Demonstrate good decision-making skills in challenging situations within a pharmacy environment, including international scenarios