Field Implementation Support Program Manager, FISP

University of Illinois Urbana-Champaign•Urbana, IL

10h•Hybrid

About The Position

The Field Implementation Support Program Manager (FISP) at the School of Social Work - Workforce Development, located statewide in Illinois, will oversee and manage Field Implementation Support Program operations. This role ensures alignment with organizational goals, provides leadership and coaching to FISP Specialists/Technicians, and fosters a culture of excellence. The position involves highly specialized workforce and organizational effectiveness functions, managing program implementation, operations, reporting, and contract oversight. The manager will collaborate with the FISP Director on program strategies, resource utilization, and outcome achievement. Key responsibilities include overseeing data management and analysis to inform decision-making and quality improvement, and serving as the program's liaison with IDCFS, Child Welfare Contributing Agency management, the Office of Learning and Professional Development, and other collateral entities.

Requirements

Master’s degree from an accredited college or university with course work in Social Work, Psychology or other recognized professional degree in human services.
Professional experience of six (6) or more years in a public-sponsored, agency-based child welfare setting within a state system or its community partner agencies, providing direct child welfare casework services including Intact Family Services, Permanency/Foster Care, Investigations/Child Protection, Integrated Assessment, Child Welfare curriculum-based training facilitation/management, or other comparable human service experience.
Three (3) of those years must include responsibility for supervision of child welfare direct service staff and/or management of child welfare services or other comparable human services.
Other leadership experience will be considered.
Experience with applying learning methodologies, such as coaching, transfer of learning, group facilitation, motivational interviewing, training and curriculum development.
Possession of an appropriate and current Illinois license as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) at the time of hire.
Working knowledge of effective leadership practices, organizational change management strategies and implementation science.
Working knowledge of established training, coaching and transfer of learning methodologies.
Working knowledge of motivational interviewing, case study and clinical case presentation methodologies.
Working knowledge of established evidence-informed child welfare practices and clinical interventions related to trauma and child maltreatment within family systems.
Working knowledge of child and adolescent development, issues related to diagnosis and co-morbidity, and other behavioral health issues.
Working knowledge of the Illinois Core Practice Model and family-centered, trauma-informed and strength-based practice application.
Strong leadership and supervisory skills, the ability to critically think and problem solve, proficiency in data analysis.
Program evaluation and report writing.
Excellent communication and interpersonal skills and the ability to collaborate effectively with diverse stakeholders.

Responsibilities

Serve on the senior administrative team of the statewide Field Implementation Support Program contributing to strategic planning and decision-making processes.
Manage all operational tasks for the assigned team of Specialists/Technicians providing direct supervision to assure staff meet programmatic and departmental expectations.
Evaluate operational efficiency and effectiveness identifying areas for improvement and implementing solutions to enhance performance.
Conduct on-boarding and pre-service preparation for Specialists/Technicians; track and collect staff reports.
Implement team quality assurance practices and ensure team quality improvement.
Collect, analyze, track and evaluate internal and external data in addition to data from the field to inform program decisions, recommend new initiatives and training proposals.
Author program protocol and procedures, management reports and training curricula.
Remain current regarding emerging trends, research findings, and best practices in relevant subject matters, incorporating new knowledge into program activities and initiatives.
Participate and represent the program in various office, division, IDCFS meetings and training conferences as assigned.
Serve as a liaison between the university and statewide program on programmatic issues.
Represent the Department and University at conferences, symposia, trainings, and other public venues regarding topics related to the FISP program’s goals and objectives and relevant subject matters of expertise and data.
Collaborate with internal teams, programs and departments to develop training materials, resources, and tools to support program and practice implementation and capacity building efforts.
Partner with IDCFS regarding transfer of learning strategies for training programs and work collaboratively with the Office of Learning and Professional Development and other collateral entities.
Provide consultation and promote Departmental initiatives and practice improvement with key stakeholders.
Provide outreach, consultation, support, training, professional development and coaching to field service managers, middle managers, agency executive leadership, area and regional administrators throughout the state.
Utilize assigned IDCFS/UIUC equipment (laptop, jetpack, copy, scan and LCD projectors, presenters, smartboards, and audio/video equipment), software programs, virtual platforms, various Microsoft Office products, Share Point, Excel, Qualtrics/Survey Monkey and D-Net appropriately and with proficiency as directed and required.
As required, utilize various training functions of the IDCFS Learning and Development Center online learning management system.
Other related duties to further the mission of the unit as assigned.