Field HR Product Architect

Sol•San Mateo, CA

21d•Hybrid

About The Position

Sol is an AI-native HR system designed to replace traditional HRIS platforms. The Field HR Product Architect will lead Sol’s first customer go-lives, beginning in early 2027, making sure customers launch on schedule and achieve a successful new way of working. The role drives implementation planning and design, advises customers on HR best practices and operating models, and partners with a Forward Deployed Engineer on data migration and integrations. This position also serves as an extension of Sol’s product team. The architect will be an early user and product expert, bring customer insights to product and engineering, help shape what the system’s agent asks and recommends, and assess which decisions it can make independently. The work combines strategy consulting, project management, hands-on configuration, product management, and product acceptance testing. The role is hybrid, onsite three days a week in San Mateo initially, and later in San Francisco after the company moves next summer.

Requirements

Mid-to-senior HR Operations or HRIS experience, including leading multiple HRIS implementations.
Experience with Workday or a comparable system such as Dayforce, UKG, or Oracle, ideally at companies with 1,000 or more employees.
Experience with the system after go-live and understanding of which design decisions remain effective through subsequent compensation cycles or audits.
Understanding of dependencies among organizational structure, jobs and positions, compensation, time and leave, payroll, and benefits data.
Ability to set scope boundaries with stakeholders and keep a project on schedule while maintaining stakeholder support.
Clear writing and ability to turn complex implementation experience into actionable input for product and engineering.
Interest in how AI will change the work, including taking over parts of the role.
High agency and comfort building the implementation playbook as the company grows.

Nice To Haves

HR Operations background; consultants who have led design are also welcome.
Experience building a job architecture from scratch.
Experience at a high-growth technology company or early-stage startup.

Responsibilities

Assess customer fit and go-live readiness during pre-sales, define the initial implementation scope, and determine what comes later or is customer-owned.
Run implementation plans, pursue decisions, remove blockers, and escalate risks early to keep go-lives on schedule.
Understand customer processes and determine whether each should be addressed through configuration, a workflow, agent context, or left unchanged for the time being.
Align stakeholders across HR, Finance, Legal, and IT; manage executive communications, steering cadence, user acceptance testing, and sign-off.
Share field observations with product and engineering and help prioritize what to build and automate.
Review what Sol’s agent learns from each engagement and help determine when it is ready to make decisions independently.
Use and validate new product capabilities against customer needs before customers do.
Partner with the Forward Deployed Engineer through testing, cutover, and hypercare, then hand off and roll off once the customer is stable and self-sufficient.